Julianna Crawford
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
07.2023 - 01.2024
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Bayhost/Server Shift Leader
TopGolf
11.2021 - 07.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Answered guest questions with responses about menu, promotions and specials.
Server
Luigi's Restaurant
02.2019 - 03.2021
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Ramp Agent
United Parcel Service, UPS
11.2019 - 12.2020
- Checked cargo and baggage for security to meet TSA regulations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
Behavioral Health Worker
Children's Treatment Center
05.2019 - 06.2020
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Identified appropriate treatment resources and recommended patients for these services.
- Conducted client rounds to check on residents.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Encouraged patients to discuss experiences in group and individual settings.
- Observed and monitored client behavior and responses to treatment.
- Facilitated on-site activities, support groups, and outings for clients.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Searched resident belongings prior to and during stays.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Taught clients how to complete basic household chores and prepare food.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05.2016
Skills
- Personnel Training
- Restaurant Operation
- Preventive Maintenance
- Production Preparation
- Guest Satisfaction
- Billing and Payment Processing
- Customer Relationship Management
- Menu Knowledge
- Operational Efficiency
- Employee Development
- Verbal and Written Communication
Certification
- Server's License - 2023
Timeline
Flight Attendant
Southwest Airlines
07.2023 - 01.2024
Bayhost/Server Shift Leader
TopGolf
11.2021 - 07.2023
Ramp Agent
United Parcel Service, UPS
11.2019 - 12.2020
Behavioral Health Worker
Children's Treatment Center
05.2019 - 06.2020
Server
Luigi's Restaurant
02.2019 - 03.2021
High School Diploma -
Albuquerque High School
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