Julianna Do
Chantilly,VA
Summary
Experienced hospitality professional with a strong background in management and guest services. Thrives on collaborating with teams and achieving results, while seamlessly adapting to changing needs. Highly skilled in customer service, scheduling, and conflict resolution. Known for reliability, exceptional communication skills, and effective leadership abilities.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Fairfield Inn and Suites by Marriott
Sterling, VA
08.2023 - Current
- I would greet guest as they came in
- I would check guest in
- Made sure they felt welcomed and appreciated
- I made sure their stay was above and beyond so that they would want to cone back to stay at the hotel
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Customer Service Representative
Crocs
Leesburg, VA
02.2023 - 08.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
European Wax Center
Sterling, VA
12.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Good Dog Rocky
Ashburn, VA
08.2022 - 12.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
Education
Business Administration
Northern Virginia Community College
Annandale, VAHigh School -
John Champe High School
06.2022
Skills
- Fast Learner
- Good problem solving
- Good communication
- Time management
- Good Team Work
- Data Entry Efficiency
- Training and mentoring
- Staff Supervision
- Staff Training and Development
- Scheduling and Planning
- Listening Skills
- Issue Resolution
- Operations Oversight
- Effective Planning
- Hospitality services
- Guest check-in and check-out
Accomplishments
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 121-room property.
Languages
Vietnamese
Professional Working
Timeline
Front Desk Supervisor
Fairfield Inn and Suites by Marriott
08.2023 - Current
Customer Service Representative
Crocs
02.2023 - 08.2023
Sales Associate
European Wax Center
12.2022 - 02.2023
Customer Service Representative
Good Dog Rocky
08.2022 - 12.2022
Business Administration
Northern Virginia Community College
High School -
John Champe High School