Julianna Galofaro
Durham,NC
Summary
Motivated and detail-oriented recent college graduate with experience as an Associate Account Specialist at a leading educational technology company. Excelled in fostering customer relationships and driving educational success, evidenced by significant user satisfaction improvements. Skilled in Microsoft Office and team collaboration, adept at translating complex needs into actionable solutions. Knowledgeable about the education industry practices and documentation requirements.
Overview
2
2
years of professional experience
Work History
Associate Account Specialist
IXL Learning Inc.
05.2024 - Current
- Provide dedicated support to a portfolio of clients, including educators and administrators, ensuring seamless integration and effective use of IXL’s educational technology tools.
- Analyze customer needs and offer tailored solutions to maximize user engagement and satisfaction.
- Collaborate with cross-functional teams to address and resolve customer inquiries, technical issues, and account-related concerns in a timely manner.
- Utilize data-driven insights to monitor account performance, identifying opportunities for growth and improvement in client usage.
K-12 Tutor
Class Half Full Tutoring
10.2023 - 05.2024
- Mentored students on effective study habits, leading to increased retention of material and higher test scores.
- Empowered students to take ownership of their education through goal-setting activities that fostered accountability and selfreflection.
- Improved reading comprehension for underperforming students by implementing targeted literacy interventions.
- Coordinated with teachers to ensure consistency between classroom instruction and tutoring sessions, reinforcing key concepts for enhanced understanding.
Restaurant Hostess
Carrabba’s
05.2022 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Political Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2024
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Growth Mindset
Volunteer Experience
- Served on the executive team of Alpha Phi Omega, a national coeducational service organization, for one year, contributing to the leadership and direction of the chapter.
- Coordinated and participated in various community service projects, completing a minimum of 25 hours of service per semester.
- Organized and led chapter meetings, events, and service initiatives, fostering teamwork and a commitment to community engagement among members.
- Collaborated with fellow executive team members to plan and execute large-scale service events, ensuring smooth operations and successful outcomes.
- Engaged in member recruitment, training, and development, promoting the values of leadership, friendship, and service.
Timeline
Associate Account Specialist
IXL Learning Inc.
05.2024 - Current
K-12 Tutor
Class Half Full Tutoring
10.2023 - 05.2024
Restaurant Hostess
Carrabba’s
05.2022 - 12.2023
Bachelor of Arts - Political Science
University of North Carolina At Chapel Hill
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