Summary
Overview
Work History
Education
Skills
Timeline
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Julianna Grant

Wichita Falls

Summary

Known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Colonial Park Vet Hospital
Wichita Falls
03.2025 - Current
  • Managed front desk operations, greeting clients and their pets with professionalism and warmth.
  • Handled incoming calls and inquiries, providing accurate information about services and procedures.
  • Coordinated with veterinary staff including Doctors and Techs to ensure seamless communication regarding patient care and treatment plans.
  • Handled customer inquiries and provided information about medications and services.
  • Processed prescription orders efficiently and accurately for customer fulfillment.

Barista

White Buffalo Coffee Bar
Wichita Falls
07.2024 - 03.2025
  • Maintained a clean and organized workspace, adhering to health and safety regulations while ensuring a welcoming environment for customers.
  • Prepared and served high-quality beverages, including espresso-based drinks, ensuring consistency and adherence to established recipes.
  • Delivered exceptional customer service by accurately taking orders and providing tailored recommendations based on individual preferences.

Host

Texas Roadhouse
08.2022 - 01.2023
  • Welcomed and seated guests promptly to ensure a positive dining experience.
  • Maintained a clean and organized host area, ensuring a welcoming atmosphere for patrons.

Education

High School Diploma -

Wichita Falls High School
Wichita Falls, United States
01-2024

Skills

  • Customer service
  • Payment processing
  • Team collaboration
  • Menu knowledge
  • Conflict resolution
  • Effective communication
  • Time management
  • Active listening
  • Workflow coordination
  • Client engagement
  • Customer relationship management
  • Client communication

Timeline

Customer Service Representative

Colonial Park Vet Hospital
03.2025 - Current

Barista

White Buffalo Coffee Bar
07.2024 - 03.2025

Host

Texas Roadhouse
08.2022 - 01.2023

High School Diploma -

Wichita Falls High School
Julianna Grant