Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianna Henao

Ledgewood,NJ

Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

Overview

5
5
years of professional experience

Work History

Program Director

ISP Event Center
10.2023 - Current
  • Organized and oversaw special events such as birthday parties and adult sports leagues
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Coordinated schedules and timelines for events.
  • Communicated with clients via email and phone
  • Promoted a positive atmosphere by enforcing fair play policies and addressing conflicts promptly.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Recruited highly qualified officials to ensure fair competition across all levels of play within the league.
  • Collaborated with officials to maintain consistent enforcement of rules and regulations.
  • Streamlined processes for team registration, resulting in increased participation and revenue.
  • Oversaw efforts in designing new uniforms increasing overall appeal among players fans alike.
  • Increased league visibility through effective use of social media platforms and engaging content creation.

Camp Director

ISP Event Center
01.2022 - Current
  • Oversaw team of counselors and support team members.
  • Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Supervised, guided and assisted camper during crafts, games and other activities to provide developmental stimulation.
  • Improved camper satisfaction by implementing creative and engaging activities tailored to their interests.
  • Established partnerships with local organizations, securing additional resources and support for camp programs.
  • Mentored junior staff members to enhance their skills, fostering professional development opportunities within the organization.
  • Managed budget effectively, resulting in cost savings without compromising on program quality or camper experience.
  • Developed strong relationships with parents and guardians, addressing concerns promptly and ensuring open communication.
  • Boosted camper enrollment numbers by launching targeted marketing campaigns that highlighted the camp''s unique offerings.
  • Earned First Aid, CPR and [Type] certifications with emphasis on children's treatment protocols.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Planned weekly camp program schedules for sports and arts and crafts activities.
  • Promoted camp across Morris County NJ, skillfully coordinating social media, print ads and website content.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Monitored budget and expenditures, keeping facility within budget.

Shift Manager

ISP Event Center
09.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Assisted in staff hiring, training and supervision.
  • Cultivated professional working relationships with peers and supervisors.

Camp Counselor, Summer Sports

ISP Event Center
06.2019 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety and well-being through diligent supervision during activities and downtime.
  • Led groups of children safely through variety of camp activities.
  • Built strong relationships with campers, fostering a positive environment for personal growth and development.
  • Enhanced camper experience by planning and implementing a variety of sports activities.
  • Coordinated with other staff members to address any issues related to camper behavior or activity participation effectively.
  • Conducted regular equipment inspections, ensuring the safety of all participants during sports activities.
  • Promoted teamwork and sportsmanship among campers while leading competitive games
  • Offered guidance on proper technique to inexperienced campers, building their confidence in participating in various sports activities.
  • Administered first aid quickly to provide health and safety to campers.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Planned weekly activities schedule for assigned group
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Education

GED -

Morris County School of Technology
Denville, NJ
06.2014

Skills

  • CPR Certified
  • Incidents Management
  • Effective Leader
  • Administration Knowledge
  • Program Leadership
  • Staff Development
  • Attention to Detail
  • Employee Work Scheduling

Timeline

Program Director

ISP Event Center
10.2023 - Current

Camp Director

ISP Event Center
01.2022 - Current

Shift Manager

ISP Event Center
09.2019 - Current

Camp Counselor, Summer Sports

ISP Event Center
06.2019 - Current

GED -

Morris County School of Technology

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Julianna Henao