Julianna Herrera
Lehigh Acres
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
BDC assistant manager
Rob Lambdin's University Dodge
Davie
10.2025 - Current
- Assisted in managing daily operations and team workflows efficiently.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Created spreadsheets utilizing advanced Excel functions such as VLookup formulas or pivot tables.
BDC Service Representative
Rob Lambdin's University Dodge
Davie
04.2024 - Current
- Answered customer inquiries regarding service options and appointment scheduling.
- Managed service appointments using dealership management software efficiently.
- Communicated with technicians to relay service updates and customer requests.
- Assisted customers during vehicle drop-off and pick-up processes effectively.
- Collaborated with sales team to promote service specials and retention programs.
- Performed data entry of customer information into computer system.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
Restaurant Hostess
Capriccios restaurant
Pembroke Pines
05.2023 - 10.2025
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Housekeeper
La Quinta Inn & Suites In
Mobile
09.2022 - 12.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
Design Assistant
Francisco José de caldas University
Bogota
07.2020 - 11.2020
- Created project cost estimates for client review and approval.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Working with ACAD platforms.
- Excel and Word experience.
- Coordinated meetings with students to gather feedback on design concepts and ideas.
- Attended meetings with architects, engineers, contractors and other stakeholders involved in new construction projects prior to issuing permits.
Education
High School Diploma -
Colegio Distrital La Felicidad
Bogota, Bog11.2019
Surveying Technology -
Universidad Distrital Francisco José De Caldas
Bogota, BogAssociate of Applied Science - Construction Project Management
Broward College
Fort Lauderdale, FLSkills
- Conflict Resolution
- Reservations Coordination
- Payment Processing
- Scheduling
- Customer Service
- Complex Problem-Solving
- Excel and Word
- Team management
- Strategic planning
- Advanced Excel functions
- Microsoft office
- FLUENT IN Spanish and English
- Administrative coordination
Timeline
BDC assistant manager
Rob Lambdin's University Dodge
10.2025 - Current
BDC Service Representative
Rob Lambdin's University Dodge
04.2024 - Current
Restaurant Hostess
Capriccios restaurant
05.2023 - 10.2025
Housekeeper
La Quinta Inn & Suites In
09.2022 - 12.2022
Design Assistant
Francisco José de caldas University
07.2020 - 11.2020
High School Diploma -
Colegio Distrital La Felicidad
Surveying Technology -
Universidad Distrital Francisco José De Caldas
Associate of Applied Science - Construction Project Management
Broward College