Vanessa Velasquez
Bellmore
Summary
Dynamic professional with a proven track record at East Hills Auto Group, excelling in customer service and team leadership. Adept at enhancing customer satisfaction through effective communication and decision-making. Skilled in CRM software and data entry, fostering a collaborative environment that drives operational efficiency and team success.
Overview
13
13
years of professional experience
Work History
BDC Assistant Manager
East Hills Auto Group
01.2014 - Current
- Assisted in managing daily operations to ensure smooth workflow and efficiency.
- Supported team in executing tasks and maintaining high standards of service.
- Adapted quickly to changing priorities while maintaining a focus on customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed customer inquiries to enhance satisfaction and retention.
- Developed effective communication strategies for engaging potential leads.
Shift Manager
Wawa
07.2012 - 12.2013
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Maintained cleanliness and organization of food preparation areas to comply with health and safety regulations.
- Prepared and assembled food items according to standardized recipes and portion control guidelines.
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Coordinated regular audits to ensure accuracy of inventory records and compliance with standards.
- Prepared and served high-quality beverages in fast-paced environment.
Education
No Degree - Business Administration
Nassau Community College
Garden City, NYNo Degree - Business Administration
Valencia College
Orlando, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Telephone skills
- Data entry
- Friendly and outgoing
- Active listener
- CRM software
- Kennel care
Timeline
BDC Assistant Manager
East Hills Auto Group
01.2014 - Current
Shift Manager
Wawa
07.2012 - 12.2013
No Degree - Business Administration
Nassau Community College
No Degree - Business Administration
Valencia College
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