Julianna Lankowski
Windham,NH
Summary
Dedicated professional with strong communication and conflict resolution skills. Experienced in customer service and child supervision, ensuring guest satisfaction and safety in various environments.
Overview
4
4
years of professional experience
Work History
Babysitter
Jordan Chilla
Littleton, Massachusetts
09.2022 - Current
- Supervised children during playtime and ensured safety at all times.
- Planned and organized educational activities to engage children's creativity.
- Communicated effectively with parents regarding children's daily activities.
- Monitored behavior and resolved conflicts among children in a positive manner.
- Maintaining a positive attitude while being patient and understanding with the children.
Head Hostess
Tuscany Village
Salem, NH
09.2022 - 08.2025
- Managed seating arrangements to optimize guest flow and minimize wait times.
- Trained and supervised junior hosts to ensure exceptional customer service.
- Collaborated with management to develop daily reservation strategies and procedures.
- Trained new staff on proper hosting procedures and policies.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Answered telephone to provide dining information and take reservations.
- Ensured that the dining room was always clean, organized, and presentable.
- Provided excellent customer service to ensure guest satisfaction.
Education
High School Diploma -
Windham High School
Windham06-2025
Skills
- Customer service
- Team leadership
- Conflict resolution
- Event planning
- Child supervision
- Communication skills
- Confrontational
- Organization
Current Education
- Studying for my Bachelor's at Lasell University in Fashion Merchandising and Management
Studying fashion merchandising and management is helping me understand how the fashion industry actually works and how trends go from ideas to stores. It is also teaching me important business skills like marketing, pricing, and how to make a profit. I am learning how to style, brand, and present products in a way that attracts customers and influences what they buy. Overall, it is helping me become both creative and business-minded so I have more career options in the future.
Timeline
Babysitter
Jordan Chilla
09.2022 - Current
Head Hostess
Tuscany Village
09.2022 - 08.2025
High School Diploma -
Windham High School