Julianna N. Adams
Puyallup,WA
Summary
Responsible clinical leader successful in building and motivating dynamic teams as well as contributing new ideas that drive growth. Cultivates a culture in which staff members feel valued, appreciated, and comfortable voicing questions and concerns. Organized and diligent with excellent interpersonal communication skills. Seeking new opportunities and growth.
Overview
7
7
years of professional experience
Work History
Referral Coordinator and Lead
MultiCare
Puyallup, WA
01.2019 - 02.2021
- Process incoming referrals based on clinic requirements
- Obtain authorization for outgoing referrals. MRI, CT, Consult, etc
- Navigate insurance requirements
- Answer in basket requests and incoming calls
- Handle Doctor requests and PTO schedule blocking
- Referral Scheduling
- Register new patients into EPIC
- Hiring, interviewing, training front office, scheduling, call outs, PTO approvals and request floats as needed
- Conducting daily Huddles and monthly meeting
- Delegating clinical work and overseeing team activity
- Handling complaints and issues regarding patients or employees
- Conduct team building activities and engagement, employee appreciation
- Ordering supplies for clinic and staff
- Updating spreadsheets through Excel
Surgery Scheduler/ Front Office Lead
MultiCare Health
Puyallup, WA
02.2021 - 01.2025
- Coordinated surgical schedules for multiple specialties, optimizing patient flow and resource allocation. Scheduling up to 300 procedures monthly.
- Implemented appointment reminders, reducing no-show rates and improving overall clinic efficiency.
- Managed electronic health records system, ensuring accurate patient information and streamlined scheduling processes.
- Collaborated with surgical teams to prioritize urgent cases, enhancing response times for critical patients.
- Trained new staff on scheduling procedures and software use, fostering team competency and effectiveness.
- Oversaw compliance with regulatory standards in scheduling practices, maintaining high quality of care protocols.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Educated patients about surgeries and provided treatment plan documentation.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
Medical Receptionist
MultiCare
Puyallup, WA
04.2018 - 01.2019
- Greeting and registering patients
- Executing opening and closing procedures related to front office activities
- Collecting appropriate monies from patients and POSC goals by navigating insurance copays, deductible and coinsurance
- Scheduling patients based on individual needs
- Answering and directing phone call
- Obtaining authorization for referrals and surgeries
- Working incoming and outgoing referrals
- Referral scheduling
- Loading insurance and updating patient information
Education
Diploma - undefined
Puyallup High School
Puyallup, WASkills
- Pre-authorizations
- Insurance verification
- Patient scheduling
- Appointment scheduling
- HIPAA guidelines
- Epic systems
- Schedule management
Patient care assessment
Timeline
Surgery Scheduler/ Front Office Lead
MultiCare Health
02.2021 - 01.2025
Referral Coordinator and Lead
MultiCare
01.2019 - 02.2021
Medical Receptionist
MultiCare
04.2018 - 01.2019
Diploma - undefined
Puyallup High School