Julianna Reina

Duties Summary Providing excellent customer service through face-to-face interactions and phone calls. Accurately completing register transactions and handling monies to and from customers. Maintaining positive working relationships with customers, team members, and leadership. Demonstrating time management and organizational skills by successfully completing all required tasks by the end of shift.

• Balanced daily transactions on a computerized point-of-sale system.
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

• Received work assignments from order system to fill orders
• Maintained positive working relationships with customers, team members, and leadership
• Demonstrated strong organizational skills by managing multiple client orders simultaneously
• Met or exceeded personal and department sales goals
• Identified opportunities for improvement within the organization
• Provided product information to customers and aligned products with customer needs to boost satisfaction
• Responded promptly to customer inquiries via phone calls or emails.
• Updated item descriptions in computer system for accurate tracking of stock levels.
• Operated register, handled cash and processed credit card transactions.
• Produced sales documents, finalized deals and filed records.