Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Julianna Rivera

Hollywood,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Licensed specialist in cosmetology, beauty, and nail services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Esthetician

Yros Beauty
10.2023 - 02.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.

Waxer

Yros Beauty
10.2023 - 02.2024
  • Enhanced client experience by offering comprehensive pre-appointment preparation instructions, reducing anxiety surrounding the waxing process.
  • Demonstrated excellent problem-solving skills in addressing unique client concerns or issues, resulting in satisfactory resolutions and positive customer feedback.
  • Maintained a clean and sanitized workstation, adhering to strict hygiene standards for client safety.
  • Managed time effectively during appointments, ensuring punctual completion without sacrificing service quality or client satisfaction.
  • Served as a knowledgeable resource on different types of waxes available based on individual skin types, helping clients make informed decisions about their waxing services.
  • Performed specialized techniques in Brazilian, bikini, and full-body waxing for diverse clientele needs.
  • Improved customer satisfaction by providing efficient and thorough waxing services.

Licensed Nail Technician

Yros Beauty
10.2023 - 02.2024
  • Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
  • Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
  • Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
  • Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
  • Contributed to the overall success of the salon by consistently receiving positive client feedback, leading to increased referrals and repeat business.
  • Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
  • Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
  • Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.

Hair Braider

Yros Beauty
10.2023 - 02.2024
  • Designed flattering natural styles for variety of face shapes.
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Pampered clients to increase repeat business.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.

Cosmetologist

Yros Beauty
10.2023 - 02.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Front Desk

AC Hotel
09.2021 - 12.2022
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined front desk operations for improved efficiency and guest experience.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.

Sales / Customer Service

Burlington
02.2021 - 08.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
  • Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
  • Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
  • Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillments.

Assitant Manger/Cashier/Server

Charlies Ice Cream Shop
07.2020 - 05.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Onboarded new employees with training and new hire documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Imater Preparatory Academy High School
Hialeah, FL
06.2020

Skills

  • Team player mentality
  • High-frequency machine use
  • Skincare product knowledge
  • Extractions and pore cleansing
  • Customized skincare plans
  • Sanitization
  • Social Media Marketing
  • Eyebrow shaping and tinting
  • Scheduling
  • Makeup Application Techniques
  • Customer Consultation
  • Patience and composure
  • Customer Service
  • Credit and cash payments
  • Documentation
  • Training and mentoring
  • Hospitality services
  • Time Management
  • Bilingual
  • Organizational Skills
  • Sales
  • Cosmetology
  • Communication Skills

Websites

Certification

  • Licensed Full Specialist

Languages

Spanish
Native or Bilingual

Timeline

Esthetician

Yros Beauty
10.2023 - 02.2024

Waxer

Yros Beauty
10.2023 - 02.2024

Licensed Nail Technician

Yros Beauty
10.2023 - 02.2024

Hair Braider

Yros Beauty
10.2023 - 02.2024

Cosmetologist

Yros Beauty
10.2023 - 02.2024

Front Desk

AC Hotel
09.2021 - 12.2022

Sales / Customer Service

Burlington
02.2021 - 08.2021

Assitant Manger/Cashier/Server

Charlies Ice Cream Shop
07.2020 - 05.2021

High School Diploma -

Imater Preparatory Academy High School

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Julianna Rivera