Julianna Sorrentino
Wantagh,NY
Summary
Proven hospitality professional with extensive experience in fast-paced environments, including a notable tenure at American Cruise Lines. Excelled in multitasking and providing exceptional customer service, significantly enhancing guest experiences. Skilled in POS operation and adept at fostering positive customer relations. Demonstrated leadership by training peers and improving service standards, showcasing a strong work ethic and teamwork abilities.
Overview
11
11
years of professional experience
Work History
Server/Bartender
American Cruise Lines
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Surf Shack
04.2024 - 06.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Barista/Server
Witches Brew Coffee House
03.2020 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server
Ruby Tuesday
04.2019 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Circle M Diner
09.2018 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Leader
Dunkin' Donuts
01.2014 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
GED -
Levittown Memorial
Levittown, NY11-2016
GED -
MacAurthor High School
Levittown, NY11-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Cleanliness standards
- Beverage preparation
- Menu presentation
- POS operation
Timeline
Server/Bartender
American Cruise Lines
09.2024 - Current
Bartender
Surf Shack
04.2024 - 06.2024
Barista/Server
Witches Brew Coffee House
03.2020 - 04.2024
Server
Ruby Tuesday
04.2019 - 04.2020
Server
Circle M Diner
09.2018 - 04.2019
Shift Leader
Dunkin' Donuts
01.2014 - 09.2018
GED -
Levittown Memorial
GED -
MacAurthor High School
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