Julianna Toney
Lake Worth,FL
Summary
Adept at enhancing patient registration processes by 70% at Fyzical Therapy and Balance Center, I excel in HIPAA compliance and conflict resolution. Leveraging skills in medical terminology and multitasking, I've significantly improved customer satisfaction and operational efficiency, demonstrating a reliable commitment to excellence in healthcare and customer service environments.
Overview
6
6
years of professional experience
Work History
Conversion Specialist
Fyzical Therapy and Balance Center
West Palm Beach, FL
07.2023 - Current
- Retrieved faxes and uploaded documents to patient charts to assist the physical therapist.
- Enhanced new patient registration by 70% with accurate fax translations.
- Monitored the schedule daily to ensure accuracy of appointments.
- Resolved scheduling conflicts by working collaboratively with team members to find suitable solutions.
Client Care Specialist
Fyzical Therapy and Balance Center
Lake Worth, FL
07.2022 - 07.2023
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Verified patient demographics, entered data into the electronic health record system, and provided support to physical therapists.
- Informed patients of financial responsibilities prior to rendering services.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Hostess
Prime Catch
Boynton Beach, FL
11.2020 - 10.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
To-Go Specialist
Sal's Italian Ristorante
Boynton Beach, FL
03.2019 - 10.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Arts - AA Degree
Palm Beach State College
Lake Worth, FL06-2023
Skills
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Insurance verification
- HIPAA compliance
- Data entry
- Multi-line telephone system control
- Reliability
- Multitasking
- Conflict resolution
Timeline
Conversion Specialist
Fyzical Therapy and Balance Center
07.2023 - Current
Client Care Specialist
Fyzical Therapy and Balance Center
07.2022 - 07.2023
Hostess
Prime Catch
11.2020 - 10.2021
To-Go Specialist
Sal's Italian Ristorante
03.2019 - 10.2020
Associate of Arts - AA Degree
Palm Beach State College