Kennus Gowans
Software Engineer
Fort Worth,TX
Summary
Motivated IT Professional seeking a job opportunity as a Software Engineer with a reputable company. Experienced in a very diverse range of environments. I have vast knowledge in all Microsoft Applications and Operating Systems. I am a driven individual with skills and expertise in the designing, planning, and maintenance of software programs. I'm accustomed to handling sensitive, confidential records and accounts. Demonstrated history of producing accurate, timely reports, production and deadline driven. Exhibits excellent team-building and interpersonal skills. Thrive in fast-paced environments with the ability to multi-task.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Conversion Specialist
Henry Schein One
Arlington, Texas
05.2022 - Current
- Collaborated with project team members and led customers through data conversion process.
- Created, shared and reviewed conversion reports to confirm accurate data conversions.
- Coordinated and performed data extraction from source data platforms.
- Developed professional working relationships with other employees by using effective communication and active listening skills.
- Performed systems and data analysis using variety of computer languages and procedures.
- Developed and modified programs to meet customer requirements.
- Tested software applications and systems to identify enhancement opportunities.
Software Technician III
Henry Schein One
Arlington, Texas
11.2011 - 05.2022
- Train Technicians along with provide continuous support and mentorship
- Organize new Technicians computers, computer registration and install computer applications
- Worked with the Installment Advanced Team upgrading software and take incoming calls from Canada
- Utilize strong troubleshooting skills to find resolutions to software issues
- Worked on a specialized Team called DDP we used SQL to resolve 3rd party issues
- Instrumental in working on RDP/VPN network issues
- Take Inbound calls providing Software Support for hospitals, clinics and Universities globally-maintaining an A+ satisfactory rate from QA
- Utilize Bomgar Program to provide Remote Desktop Support to clients
- Receive escalated Team Lead calls troubleshooting more complex computer issues
MORTGAGE SPECIALIST
CitiFinancial
Irving, Texas
08.2004 - 09.2011
- Data entry for Index/Credit Card loan applications and personal loans
- Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
- Remained updated with latest information related to mortgage products and services being offered.
- Scanned Mortgage, Credit Cards and auto Loan documents
- Completed assigned Special Projects and trained other employees
- Won Top Performer each year with-in a 5 year period for exceeding production performance
- Knowledge Base Articles
- Quality Control
Education
Associate of Science - Software Engineer
Colorado Technical University
Colorado Springs, CO 06.2006 - 10.2007
Certification - Information Technology
Computer Learning Centers
Hurst 07.1998 - 11.1999
Skills
TechnologyCustomer Support, SQLSoftware/HardwareTroubleshootingBomgar Remote Desktop60 WPM TypingSQL Database
Servers, 2012, 2016, 2019, 2022
Customer SupportActive Directory RapportData Entry -Software SupportDesktop SupportMultitasking Abilities
Data recovery
Application support
Software diagnosis
Technical issues analysis
Desktop support
Timeline
Conversion Specialist
Henry Schein One
05.2022 - Current
Software Technician III
Henry Schein One
11.2011 - 05.2022
Associate of Science - Software Engineer
Colorado Technical University
06.2006 - 10.2007
MORTGAGE SPECIALIST
CitiFinancial
08.2004 - 09.2011
Certification - Information Technology
Computer Learning Centers
07.1998 - 11.1999