Julianne Benitez
San Antonio
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Motivational and dedicated professional experienced in planning, developing and implementing individual and group fitness programs. Recognized top performer for client-based growth and increased class participation. Eager to apply expertise in fitness, health and wellness to provide customized plans that will impact client outcomes.
Overview
6
6
years of professional experience
Work History
Fitness Instructor
Gold's Gym
San Antonio
08.2024 - Current
- Designed and led engaging fitness classes for diverse participant groups.
- Demonstrated proper exercise techniques and equipment usage to ensure safety.
- Maintained cleanliness and organization of fitness facilities and equipment.
- Assessed client fitness levels and developed tailored workout plans.
- Provided motivation and support to clients during workouts for improved performance.
Personal Trainer
Gold's Gym
San Antonio
07.2024 - Current
- Designed personalized fitness programs for diverse client needs.
- Conducted one-on-one training sessions to improve client strength and endurance.
- Educated clients on proper exercise techniques and safety protocols.
- Monitored client progress and provided motivational support during sessions.
- Implemented nutritional guidance to complement fitness regimens for clients.
- Maintained equipment and training space to ensure a safe workout environment.
Front Desk Associate
Golds Gym
San Antonio
08.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Cashier
Iced Cube
Mission
06.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Physical Therapy
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Robert Vela High School
Edinburg, TXSkills
- Advertising Services
- Time Management
- Problem-Solving Skills
- Guest Satisfaction
- Reminder Calls
- Maintaining Clean Work Areas
- Monitoring Equipment Inventory
- Exercise programming
- Client assessment
- Safety protocols
- Equipment maintenance
- Customer service
- Team collaboration
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Fitness Instructor
Gold's Gym
08.2024 - Current
Personal Trainer
Gold's Gym
07.2024 - Current
Front Desk Associate
Golds Gym
08.2023 - Current
Cashier
Iced Cube
06.2019 - 07.2019
Bachelor of Science - Physical Therapy
The University of Texas At San Antonio
High School Diploma -
Robert Vela High School