Julianne Fedele
New Suffolk,NY
Overview
12
12
years of professional experience
Work History
Head of Adult Services & Technology
Cutchogue New Suffolk Free Library
10.2023 - Current
- Support patrons in utilizing digital resources and library systems, improving information retrieval efficiency.
- Develop training materials for new staff on library policies and procedures, promoting consistency in service delivery.
- Supervise and mentor reference librarians, including scheduling, training, and performance evaluation.
- Improve patron satisfaction by addressing concerns professionally and offering appropriate solutions when needed.
- Promote digital literacy among patrons by demonstrating how to access e-books, online databases, and other digital resources effectively.
- Manage usage statistics and analytics.
- Evaluate collection materials for potential weeding, ensuring the library's holdings remain current and relevant.
- Process new acquisitions for seamless integration into the existing collection, ensuring timely access for patrons.
- Enhance library user experience by providing efficient and friendly customer service at the circulation desk.
- Work directly with remote technology company coordinating service, assisting when necessary, and upon completion tests the device, etc., to ensure issue resolution.
- Maintain a computer and equipment replacement schedule and present budgetary needs to Director annually.
- Serve as a commissioned Notary Public, notarizing official and legal documents for staff and patrons
Lead Wine Educator
Lieb Cellars
06.2022 - 06.2023
- Organize and lead seasonal private tasting experiences with emphasis on wine education.
- Train and educate new hires on tasting room portfolio and vineyard history.
- Build customer loyalty and retention through sale of wine club memberships.
- Assist in overseeing and maintaining day-to-day operations.
Tasting Room Manager
Macari Vineyards
07.2018 - 06.2022
- Developed strong rapport with customers and garnered following of repeat clientele through exemplary customer service and professionalism within the tasting room.
- Executed and led elevated, private tasting experiences as well as curated cellar and vineyard tours for corporate clientele such as Hilton Luxury Brands, NYS Restaurant Association, and Ernst & Young LLP.
- Increased revenue through organizing and leading virtual tasting experiences for corporate clientele (i.e. theSkimm, Hallmark Channel, Spotify) during COVID pandemic.
- Furthered personal wine education through the Wine and Spirit Education Trust to implement knowledge and skills within the tasting room in order to provide thorough explanations and guidance to customer base.
- Trained staff on wine education, vineyard history, and sales strategies to increase tasting room revenue, garner repeat customers, and obtain wine club memberships.
- Supervised and executed outstanding table and bar service to handle as many as 450 guests per day.
Tasting Room Captain
Lieb Cellars
03.2014 - 06.2018
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing both referrals and sale of wine club memberships.
- Organized, tracked, and stocked wine inventory to maintain both a presentable and professional atmosphere within the tasting room.
- Fielded reservation inquiries and effectively communicated tasting room policies for prospective bookings.
- Executed daily reporting of operations, tasting room revenue, and wine club sign-ups.
Education
Master of Science - Information And Library Science
SUNY At Buffalo
Buffalo, NY05-2026
Bachelor of Arts - Cinema And Cultural Studies
SUNY Stony Brook
Stony Brook, NY05.2013
Diploma in Wine Candidate -
Wine And Spirit Education Trust
New York, NYLevel III Advanced Certification -
Wine And Spirit Education Trust
New York, NY04.2019
Skills
- Ability to adapt to changes within a fast-paced work environment while maintaining composure and professionalism
- Team leadership and mentoring
- Strong oral and written communication skills
- Social perceptiveness
- Complex problem-solving
- Troubleshooting and technical support
- Collection development
- Acquisitions management
- IT-library liaison management
- Notary Public
Timeline
Head of Adult Services & Technology
Cutchogue New Suffolk Free Library
10.2023 - Current
Lead Wine Educator
Lieb Cellars
06.2022 - 06.2023
Tasting Room Manager
Macari Vineyards
07.2018 - 06.2022
Tasting Room Captain
Lieb Cellars
03.2014 - 06.2018
Master of Science - Information And Library Science
SUNY At Buffalo
Bachelor of Arts - Cinema And Cultural Studies
SUNY Stony Brook
Diploma in Wine Candidate -
Wine And Spirit Education Trust
Level III Advanced Certification -
Wine And Spirit Education Trust