Julianne Vaughn
Brentwood,TN
Summary
Dynamic sales associate with a proven track record at Katy’s Hallmark, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and boosting sales through effective product recommendations and exceptional problem-solving skills. Adept at cash handling and maintaining store operations, ensuring a welcoming environment for all customers.
Overview
1
1
year of professional experience
Work History
Katy’s Hallmark Sales Associate
Katy’s Hallmark
Belle Meade, TN
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Chopt Chopper
Chopt Creative Salad Company
Brentwood, TN
01.2024 - 10.2024
- Prepared food and work areas
- Cleaned the work stations and dining area and bathrooms
- Provided customers with advice and help when ordering
- Made food in an efficient and cleanly manner even during rush hours
- Handled cash transactions and often made POS transactions
Education
Brentwood Academy
Brentwood, TNSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Building rapport
- Sales development
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
Languages
ASL
Professional Working
Timeline
Katy’s Hallmark Sales Associate
Katy’s Hallmark
02.2025 - Current
Chopt Chopper
Chopt Creative Salad Company
01.2024 - 10.2024
Brentwood Academy