Summary
Overview
Work History
Education
Skills
Timeline
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Julianne Will

Lenexa

Summary

Dynamic customer service professional with a proven track record at AssistRx, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective problem resolution and streamlined processes. Skilled in data entry and documentation, contributing to improved operational efficiency and fostering strong client relationships.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

AssistRx
Overland Park, KS
09.2023 - 12.2024
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Assisted customers in navigating AssistRx systems for prescription management and support services.
  • Collaborated with team members to improve response times and enhance customer satisfaction levels.
  • Documented customer interactions in CRM system, maintaining detailed records for future reference.
  • Streamlined appointment scheduling processes to improve patient access and satisfaction.

Medical Billing Assistant

Head & Neck Surgery of Kansas City
Overland Park, KS
12.2015 - 08.2023
  • Processed and submitted insurance claims using advanced billing software.
  • Resolved discrepancies in patient accounts through detailed research and analysis.
  • Collaborated with medical staff to ensure accurate coding and documentation compliance.
  • Trained new employees on billing procedures and software utilization for efficiency.
  • Monitored claim status to expedite payments and reduce outstanding balances.
  • Contributed to a well-organized office environment through meticulous record-keeping and file management practices.

Customer Service Representative

AccessMed
Overland Park, KS
12.2005 - 02.2012
  • Educated clients on product features and benefits, fostering informed decision-making for prescription needs.
  • Managed escalated issues effectively, employing problem-solving skills to achieve positive outcomes.
  • Conducted follow-up calls to ensure resolution of customer concerns, reinforcing commitment to service excellence.
  • Participated in training sessions to stay updated on industry trends and company policies, enhancing service delivery.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Education

High School Diploma -

Immaculata High School
Leavenworth KS
05-1975

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Administrative support
  • Documentation

Timeline

Customer Service Representative

AssistRx
09.2023 - 12.2024

Medical Billing Assistant

Head & Neck Surgery of Kansas City
12.2015 - 08.2023

Customer Service Representative

AccessMed
12.2005 - 02.2012

High School Diploma -

Immaculata High School