Julianne Omoto
Human Resources Professional
Anaheim,CA
Summary
Strategic human resources professional with strong communication, organizational, and leadership skills and over 11 years of experience in the hospitality and travel industry.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Casting Services Coordinator
Walt Disney World Resort
Remote, CA
05.2021 - Current
- Selected for an internal assignment to support Walt Disney World’s Casting Center by providing a seamless onboarding experience for new hourly employees
- Schedule candidates for necessary post-offer employment tests, onboarding appointments, and orientation needs
- Process external waitlist offers, internal transfers, and compile internal skill code lists according to the collective bargaining agreements
- Collaborate with recruiters and Global HR Operations to problem-solve any candidate issues and communicate any changes made in the candidate’s profile
Manager, HR/Talent Acquisition Volunteer
Positive Planet US
Remote, CA
04.2021 - Current
- Part of the Talent Acquisition team to recruit executive, mid-level, and entry-level volunteers for a non-profit organization in a remote setting
- Create job descriptions and post jobs on hiring platforms such as LinkedIn, Indeed, and Idealist
- Review resumes and conduct virtual screening interviews to assess candidate qualifications and ensure they are a cultural fit in accordance to organization’s mission and goals
- Conduct recruitment strategy meetings with Hiring Managers to discuss department needs and strategies for recruitment and volunteer retention efforts
- Promoted from Recruiter to Sr. Recruiter to HR Manager to oversee and motivate a team of Recruiters and assist the HR Director in high level projects and tasks
Coordinator, Event Services
The Walt Disney Company - Corporate
Burbank, CA
07.2019 - 05.2021
- Managed, scheduled for, and maintained twenty-four multi-purpose event spaces over three campuses with over two thousand events annually for all segments of The Walt Disney Company
- Provided stand-by support for all clients while maintaining and growing
relationships with executives, trade union groups, vendors and contractors - Executed hands-on consultation to clients to formulate goals, set and manage budgets, and meet unique needs for each event
- Ensured all events comply with legal, safety, and risk management standards of both The Walt Disney Company and the local government
- Led internal projects as assigned including event enhancements and event documents and collateral
Sales Coordinator
Aulani, A Disney Resort & Spa
Kapolei, HI
01.2015 - 07.2019
- Provided sales and services support to Aulani, A Disney Resort & Spa’s Group Sales Manager, Catering Sales Manager, and Disney’s Fairy Tale Weddings team
- Participated in strategy meetings to formulate goals, track sales, provide forecasts, and analyze reports
- Led projects for Disney’s Fairy Tale Weddings marketing efforts, including managing social media accounts, third party sites, creating collateral, and organizing event and trade show representation
- Conducted site inspections for travel agents and groups on familiarization trips
- Created proposals, contracts, and finalized the group turnover process
Training Facilitator
Aulani, A Disney Resort & Spa
Kapolei, HI
11.2013 - 11.2016
- Selected through a competitive audition process to facilitate new hire orientation for all levels within Aulani, A Disney Resort & Spa, and provided ongoing assistance as mentors to Cast Members
- Coordinated and facilitated training for operating participants to educate third-party partners about Disney heritage, culture, and operations
- Engaged participants in the training process through storytelling, visual aids, activities, and role-playing exercises
- Evaluated and monitored the effectiveness of training efforts
- Assisted Human Resources with other administrative duties and projects
Guest Services Agent
Aulani, A Disney Resort & Spa
Kapolei, HI
05.2014 - 01.2015
- Assisted guests during check-in/check-out including processing payments and monetary transactions
- Addressed guests' resort questions and provided general information about local features, such as shopping, dining, nightlife, and recreational destinations
- Cross-trained as arrival staff, concierge, and PBX phone operator
Digital Photo Imaging Photographer
Aulani, A Disney Resort & Spa
Kapolei, HI
09.2012 - 05.2014
- Interacted with guests to create and capture magical moments through high quality guest photos
- Collaborated with food and beverage by capturing, packaging, and presenting guests’ photos during character dining experiences
- Provided sales assistance in the merchandise viewing station by showing and selling guest photos
Food and Beverage Hostess
Marriott International, Inc.
Kapolei, HI
03.2012 - 05.2014
- Supervised and coordinated dining room activities to ensure guests received prompt and courteous service by greeting and escorting guests to assigned table, completing “to-go” orders, answering phones, and making reservations for all restaurant outlets in the hotel
- Maintained continual contact with kitchen staff, management, serving staff and guests to ensure that all dining details are handled properly and all guest concerns are addressed
- Coached and trained newly hired food and beverage hostesses
Education
Certificate - Training & Staff Development
Wilmington University
New Castle, DE 10.2018 - 05.2020
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Honolulu, HI 08.2007 - 05.2011
Study Abroad Program - Japanese Language & Culture
J.F Oberlin University
Machida, Japan 04.2010 - 08.2010
Skills
Full Cycle Recruiting
Public Speaking
Training & Facilitation
Program Management
Leadership
Sales & Negotiation
Conversational Japanese
Technical: Microsoft Office, Zoom, Kenexa, SAP, Paradox, Transfer Genie, Magic Lamp, D Learn, Siebel, AutoCAD
Certification
Six Sigma White Belt Certified - Council for Six Sigma Certification
Volunteer Experience
VoluntEARS
September 2012 - Present
Various events volunteer
through The Walt Disney
Company
Hawaiian Humane Society
March 2017 – June 2019
Classroom Speaker,
Photographer, Events
Volunteer
Sounding Joy Music
Therapy
July 2016 – December 2016
Videographer
Timeline
Six Sigma White Belt Certified - Council for Six Sigma Certification
07-2021
Project Management Essentials Certified (PMEC) - Management and Strategy Institute
06-2021
Sales Management Training Certification - HubSpot Academy
06-2021
Casting Services Coordinator
Walt Disney World Resort
05.2021 - Current
HR Prep 2021 - BernieU May 2021
05-2021
Manager, HR/Talent Acquisition Volunteer
Positive Planet US
04.2021 - Current
Coordinator, Event Services
The Walt Disney Company - Corporate
07.2019 - 05.2021
Certificate - Training & Staff Development
Wilmington University
10.2018 - 05.2020
Sales Coordinator
Aulani, A Disney Resort & Spa
01.2015 - 07.2019
Guest Services Agent
Aulani, A Disney Resort & Spa
05.2014 - 01.2015
Training Facilitator
Aulani, A Disney Resort & Spa
11.2013 - 11.2016
Digital Photo Imaging Photographer
Aulani, A Disney Resort & Spa
09.2012 - 05.2014
Food and Beverage Hostess
Marriott International, Inc.
03.2012 - 05.2014
Study Abroad Program - Japanese Language & Culture
J.F Oberlin University
04.2010 - 08.2010
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
08.2007 - 05.2011