JULIAN SUAZA
New York,Estados Unidos
Summary
Motivated Bank former Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Renowned Business Coach develops and improves processes by leveraging data and analytics, assessing root causes and providing insights to help companies drive strong results. Solid verbal, written and presentation skills, particularly in delivering constructive feedback and working through complex issues. Consistently mitigates long-term risks and finds path forward in difficult situations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Coach
Freelancer
01.2020 - Current
- Executive coaching sessions to mainly promote the individual development of management skills and executive coaching
- All this from the own awareness of their strengths and opportunities for improvement, generating concrete action plans for their personal and professional development.
Branch Manager
Banco Caja Social
11.2012 - 02.2022
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Complied with regulatory guidelines and requirements
- Compiled a database of loan applicants' credit histories, financial statements, and other financial information
- Generated financial and operational reports to assist management with business strategy.
Assistant Office Manager
Banco Caja Social Assistant Office
01.2010 - 10.2012
- Managed time efficiently in order to complete all tasks within deadlines
- Ran errands and provided general office support in a professional environment
- Self-motivated, with a strong sense of personal responsibility
- Identified issues, analyzed information and provided solutions to problems.
Business Advisor
Banco Caja Social
01.2002 - 01.2010
- Coached clients on business startup processes in Cali, Colombia
- Evaluated and consolidated information to present findings and impacts addressing clients' critical needs
- Recommended initiatives to improve performance and maximize return on sales incentives
- Assisted in marketing campaign design and performance measurement.
Education
Intensive English - Level Advanced
University Settlement
New York, NY06.2024
Intensive English - Level Advanced
Kaplan NYC
New York, NY01.2023
Business Administration, Master in Business Administration (MBA) -
Universidad Internacional de la Rioja, La Rioja, Universidad Internacional de la Rioja Business Administration
La Rioja, La Rioja04.2022
Diploma in finance for business unit management -
Universidad Politécnico Grancolombiano
01.2015
Diploma in Personal and organizational coaching -
Universidad ICESI, ICESI Universidad Politécnico Grancolombiano Corp Academy
01.2015
Marketing and International Business Professional -
Universidad Autónoma de Occidente, Cali
05.2009
Skills
- Spanish
- English
- Microsoft Power Point
- Microsoft Word
- Microsoft Excel
- Software
- Leadership Skills
- Written and Verbal Communication
Extracurricular Activities
Volunteer, Make The Road NYC, New York City, New York, 04/01/23, Present, Volunteer in a non-profit organization, supporting the teaching of immigrants in New York City in basic computer skills or in digital inclusion projects
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
Corporate Coach License - 239 teaching hours of training
Timeline
Executive Coach
Freelancer
01.2020 - Current
Branch Manager
Banco Caja Social
11.2012 - 02.2022
Assistant Office Manager
Banco Caja Social Assistant Office
01.2010 - 10.2012
Business Advisor
Banco Caja Social
01.2002 - 01.2010
Intensive English - Level Advanced
University Settlement
Intensive English - Level Advanced
Kaplan NYC
Business Administration, Master in Business Administration (MBA) -
Universidad Internacional de la Rioja, La Rioja, Universidad Internacional de la Rioja Business Administration
Diploma in finance for business unit management -
Universidad Politécnico Grancolombiano
Diploma in Personal and organizational coaching -
Universidad ICESI, ICESI Universidad Politécnico Grancolombiano Corp Academy
Marketing and International Business Professional -
Universidad Autónoma de Occidente, Cali