KAREN BENZ

• Customize individual coaching action plans based on 360 Report results. Coached managers/leaders on leveraging strengths, strengthening leadership skills, and exploring growth opportunities using a directed coaching approach.
• Cultivate a high-performance culture and mindset among clients by sharing best practices in leadership on issues including time management, strategic thinking, difficult conversations, and more.
• Customers include NASA, Yelp, Survey Monkey, University of California Office of the President, UC Riverside, UC Irvine, Fairfield University, Eventbrite, Chegg, Americold, United States Chamber of Commerce, among others.

• Served as Vice-President of Coaching in a tech-enabled leadership development organization
• Developed a team of over 100 global executive coaches
• Determined policies, practices, and processes relating to the Coaching Program
• Worked closely with the Product & Engineering Teams to develop new and innovative technologies focusing on coaching (AI, Coaching Platform)
• Served as a member of the company's leadership team.
• Supervised the operations of the Coaching Program
• Coordinated projects for the organization including research initiatives with Harvard Business School and the University of California Berkeley.
• Maintained a coaching NPS score of 90

• Served as Director of Coaching, providing day-to-day management of the coaching program
• Achievements included the establishment of a coach onboarding program for incoming coaches, developed a coach matching system, expanded the organization's Library of Content, developed a Coaching Excellence culture using directed coaching techniques.

• Led/Managed a team of 15 coaches globally
• Worked with the Chief Programs Officer to establish a global coaching team.

• Helped small businesses increase profitability, maximize business value, and prepare them for growth
• Evaluated members of leadership team to prepare succession plan recommendations
• Coached individual team members to higher levels of performance
• Partnered with client companies' leadership, human resources and management teams to identify performance gaps and recommend solutions to more closely align executives' ability to achieve business goals and maximize personal development
• Built collaborative relationships with company leadership and outsourced vendors to plan, organize, communicate and measure performance of organizational development programs.

Provide virtual executive coaching globally to new managers, mid-level managers, and seasoned executives. Clientele industries include aerospace, entertainment, technology, finance, government, nonprofit, higher education, service, defense contractors, and more.

• A boutique practice which specialized in business consulting, executive coaching, organizational development, leadership development, professional training and facilitation
• Collaborated with executive teams to create and execute strategies to ensure that leadership talent was optimized
• Liaised with internal resources to develop learning and development solutions to attain business goals and remained aligned with individual company mission statements.

• Responsible for human resources, fundraising, public relations and facilities
• Developed systems and procedures to drive efficient operations across business functions
• Led and mentored business leaders to provide outstanding care and fiscal responsibility
• Led effort to build an engaged workforce
• Maintained a framework for continuously monitoring and improving the quality of patient services.

• Developed the operations infrastructure to facilitate the health center's growth from 7 employees and a budget of under $200K to over 110 employees and over $4.6M
• Promulgated the organization's mission by serving as President of the Northern RI Human Services Council for two years and as President of the Statewide WIC Advisory Council for two years
• Managed a year-long extensive renovation project, working with architects and contractors. Prior to serving as COO, held positions of Director of Operations and Program Manager at Thundermist.