JULIAN V. PEREYRA

Abbott House – Foster Care & Human Services Organization

• Manage daily administrative operations supporting foster care programs serving children and families.
• Maintain and safeguard confidential case files in compliance with state regulations and agency standards.
• Coordinate rotating on-call staff schedules and ensure seamless communication across teams.
• Prepare and distribute official correspondence, respite documentation, internal notices, and program reports.
• Track medication logs, appointment schedules, and compliance documentation with high attention to accuracy.
• Serve as liaison between caseworkers, supervisors, families, and external service providers.
• Support leadership with reporting, documentation preparation, and operational organization.
• Maintain audit-ready records and assist with regulatory reviews.

• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Established policies regarding patient privacy rights; safeguarding all confidential information.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Developed policies and procedures for effective practice management.
• Developed close working relationships with front office and back office staff.
• Managed Staff schedules , ensuring optimal coverage and efficient allocation of resources.

• Maintain and update accurate payment records in Epic Care System, including detailed referring physician and health insurance information
• Schedule patients for diagnostic procedures and securing pre-certifications and authorizations for medical service as necessary
• Verify eligibility and benefits for all patients; input updates demographic data and register patients in institutional scheduling systems
• Assisted in supervising day-to-day activities of clinical administrative staff
• Screen and greet callers for multiple providers, maintain heavy communication with patient,
• Referring physician and other faculty/staff regarding patient care and administrative responsibility
• Scheduled patients’ appointments including but not limited to follow up for diagnostic procedures
• And securing pre-certification and authorization for medical services as necessary
• Verified insurance eligibility, referrals, and authorizations for all appointments and in-office procedures
• Managed Physician’s administrative, travel, and surgical calendars
• Trained new staff members in policies regarding patient care and administrative responsibilities.
• Coordinated transportation to get patients to and from medical appointments.
• Provided support and guidance to patients and families to navigate healthcare systems.

• Prepared labels and filled prescriptions, accordingly, pre-packaging common medications that resulted in 30% faster order completion
• Streamlined data management procedures by reducing number of categorical inputs, which reduced administrative work by 32%
• Trained new pharmacy technicians, ensuring customer service standards were adequately met
• Provided outstanding customer service, building rapport that drove client retention by 40.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Counted and labeled prescriptions with correct item and quantity.