JULIAN X. LEITAO-RIVERA
Operations Manager III/ Assistant General Manager/ Food Service Director
Carteret
Summary
Operations and hospitality leader with more than 12 years of progressive management experience across healthcare food service, corporate dining, executive hospitality, premium airport lounges, and retail operations. Proven success leading union and non-union teams of up to 160 employees while overseeing staffing, payroll, labor management, employee relations, regulatory compliance, financial performance, guest satisfaction, and operational improvement initiatives. Recognized for improving patient and guest satisfaction, developing high-performing teams, supporting large-scale hiring and reopening initiatives, increasing retail revenue, and maintaining strong service standards in complex, high-volume environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Operations Manager III / FSA Manager
SODEXO AT BELLEVUE HOSPITAL
New York
10.2025 - Current
- Lead daily food service operations supporting an acute-care hospital with more than 800 beds.
- Directly supervise 38 employees while supporting a department of approximately 160 team members.
- Oversee patient meal service producing approximately 700 meals during each meal period.
- Manage staffing, scheduling, payroll support, labor utilization, employee coaching, corrective action, performance management, and daily workflow.
- Monitor tray-line production, food quality, sanitation, safety, temperature controls, patient service, and regulatory compliance.
- Partner with clinical, nursing, dietary, culinary, and administrative teams to resolve service concerns and improve the patient experience.
- Improved Press Ganey patient satisfaction scores from 58% to 77.3%, exceeding a national benchmark of 71.5%.
- Helped the department reach a patient satisfaction score of approximately 80% during one reporting period.
- Support operations in a complex unionized healthcare environment with high daily volume and strict compliance requirements.
Food Service Director
ARAMARK LIFEWORKS AT JPMORGAN CHASE
New York
05.2023 - 04.2024
- Directed corporate food service operations supporting JPMorgan Chase employees and guests in Manhattan.
- Led a team of approximately 70 employees across multiple service areas.
- Oversaw staffing, scheduling, payroll, training, employee relations, inventory, purchasing, safety, sanitation, and service execution.
- Managed Starbucks operations and additional corporate dining and hospitality services.
- Maintained financial accountability through labor control, cost management, forecasting, purchasing oversight, and operational reporting.
- Partnered with client leadership and internal stakeholders to maintain service standards and address operational needs.
- Supported hospitality and food service operations connected to the JPMorgan Corporate Challenge.
- Promoted a professional, customer-focused environment for employees, executives, visitors, and corporate clients.
Food Service Director
ARAMARK AT CREDIT SUISSE
New York
07.2022 - 05.2023
- Directed daily corporate dining and retail operations with a team of approximately 50 employees.
- Oversaw 12 micro-markets, 16 coffee hubs, and additional employee food and beverage services.
- Completed a large-scale micro-market and coffee-hub operational transformation within approximately 29 days.
- Increased retail revenue approximately 12% to 15% through merchandising, product placement, pricing, service, and operational improvements.
- Managed staffing, labor, payroll, scheduling, inventory, ordering, food safety, sanitation, employee relations, and performance management.
- Maintained P&L accountability and monitored labor, purchasing, expenses, revenue, and cost controls.
- Supported executive-level dining, conference services, employee hospitality, and client-facing operations.
- Built relationships with client leadership, vendors, employees, and operational partners.
Assistant General Manager / Acting General Manager
COMPASS GROUP / FLIK HOSPITALITY – UNITED CLUB
Newark Liberty International Airport
2022 - 07.2022
- Led daily operations for a premium airline lounge with a team of approximately 100 employees.
- Served as acting operational leader while supporting staffing, scheduling, payroll, labor management, training, employee relations, and guest experience.
- Oversaw food and beverage service, sanitation, safety, inventory, service readiness, and operational compliance.
- Supported recruitment, onboarding, coaching, performance management, and employee development.
- Responded to guest concerns and maintained premium service expectations for United Airlines travelers.
- Coordinated with airport, airline, culinary, facilities, security, and client stakeholders.
- Helped maintain operations during a period of significant travel recovery and increased passenger demand.
Assistant General Manager
COMPASS GROUP / FLIK HOSPITALITY – UNITED POLARIS LOUNGE
Newark Liberty International Airport
09.2021 - 2022
- Helped reopen the United Polaris Lounge following its pandemic-related closure.
- Returned to the operation in 2021 and supported reopening before the Thanksgiving travel period.
- Helped recruit, onboard, train, and prepare a workforce of approximately 150 to 165 employees.
- Contributed to hiring and onboarding more than 200 employees across United lounge operations.
- Managed staffing, payroll, scheduling, service standards, guest experience, operational readiness, and employee performance.
- Supported luxury hospitality services for premium international travelers.
- Coordinated food and beverage service, culinary execution, sanitation, inventory, safety, and compliance.
- Partnered with United Airlines, Compass Group, airport stakeholders, and operational support teams.
- Helped establish service procedures and operational expectations during the reopening and recovery period.
Assistant Manager
COMPASS GROUP – LUFTHANSA LOUNGE
Newark Liberty International Airport
09.2017 - 03.2020
- Managed daily operations for an international premium airline lounge.
- Supervised approximately 20 employees and one supervisor.
- Oversaw staffing, scheduling, payroll, employee coaching, training, inventory, food service, sanitation, and guest relations.
- Supported P&L management, purchasing, cost control, labor planning, and operational reporting.
- Maintained high service standards for international travelers, business-class passengers, VIP guests, and airline partners.
- Coordinated with Lufthansa representatives, airport personnel, culinary teams, vendors, and Compass Group leadership.
- Addressed guest concerns and maintained a professional, hospitality-focused lounge environment.
- Employment ended in March 2020 when lounge operations were disrupted by the COVID-19 pandemic.
Store Manager
SKECHERS USA
Elizabeth
09.2013 - 08.2017
- Managed daily retail operations and led a team of approximately 22 employees.
- Oversaw hiring, onboarding, scheduling, payroll, coaching, performance management, inventory, merchandising, loss prevention, and customer service.
- Increased second-quarter sales performance by approximately 15%.
- Helped improve the store's performance classification from a Class C location to a Class B location.
- Improved sales conversion through employee development, product knowledge, customer engagement, and performance accountability.
- Reduced inventory discrepancies and strengthened operational controls.
- Managed opening and closing procedures, deposits, reporting, audits, and compliance.
- Developed supervisors and team members for increased responsibility and advancement.
Skills
- Operations Management
- Food Service Leadership
- Corporate Dining
- Healthcare Food Service
- Premium Hospitality
- Airport Lounge Operations
- Team Leadership
- Union and Non-Union Operations
- Labor Management
- Payroll Administration
- Scheduling and Staffing
- Recruitment and Onboarding
- Employee Relations
- Performance Management
- Training and Development
- P&L Management
- Budgeting and Forecasting
- Cost Control
- Inventory Management
- Purchasing and Vendor Relations
- Customer and Patient Experience
- Regulatory Compliance
- Food Safety and Sanitation
- Quality Assurance
- Client Relations
- Operational Improvement
- High-Volume Service Operations
- Kronos UKG ADP PeopleSoft Oracle Epic SharePoint Microsoft Outlook Microsoft Teams Microsoft Office Dynamify Mashgin Seabord/Seaborg Experiencia
Certification
- ServSafe Certification
- Food Handler Certification
- TIPS Certification
- Gold Check 2.0
- DISC Leadership Training
- Advanced Management Program – Lufthansa
- Compass Group Leadership Development
- NBCUniversal / 30 Rockefeller Plaza Management Training
Accomplishments
- Improved Press Ganey patient satisfaction scores from 58% to 77.3%, with one reporting period reaching 80%.
- Lead operations supporting an 800-plus-bed acute-care hospital.
- Manage 38 direct reports within a department of approximately 160 employees.
- Support food service operations producing approximately 700 meals per meal period.
- Recruited, hired, and onboarded more than 200 employees for major airport lounge operations.
- Helped reopen the United Polaris Lounge before the 2021 Thanksgiving travel period.
- Increased retail revenue approximately 12% to 15% through micro-market and merchandising improvements.
- Led union and non-union teams across healthcare, corporate dining, aviation hospitality, and retail environments.
Timeline
Operations Manager III / FSA Manager
SODEXO AT BELLEVUE HOSPITAL
10.2025 - Current
Food Service Director
ARAMARK LIFEWORKS AT JPMORGAN CHASE
05.2023 - 04.2024
Food Service Director
ARAMARK AT CREDIT SUISSE
07.2022 - 05.2023
Assistant General Manager
COMPASS GROUP / FLIK HOSPITALITY – UNITED POLARIS LOUNGE
09.2021 - 2022
Assistant Manager
COMPASS GROUP – LUFTHANSA LOUNGE
09.2017 - 03.2020
Store Manager
SKECHERS USA
09.2013 - 08.2017
Assistant General Manager / Acting General Manager
COMPASS GROUP / FLIK HOSPITALITY – UNITED CLUB
2022 - 07.2022