Julia Thurmond
Cincinnati
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Independent Provider
Self-employed
Cincinnati
03.2017 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained a safe and clean living environment for clients at all times.
- Fostered strong relationships with clients through active listening and empathy.
- Developed personalized care plans in collaboration with clients and families.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Helped clients with mobility issues get out of bed safely using specialized equipment.
- Maintained accurate records of services rendered and changes in client conditions.
- Encouraged independence while providing necessary assistance in order to maximize quality of life.
Dispatcher
Ride Right Transportation
Cincinnati
03.2013 - 02.2017
- Consistently provide strong professional, courteous, and prompt customer service skills
- Assist in the daily routine of supervising drivers and monitors
- Schedule and cancel trips for clients
- Answer phones resolve customer complaints
- Provided direct support to clients in daily living activities.
- Developed individualized care plans based on client needs and preferences.
- Coordinated transportation and medical appointments for clients.
- Maintained accurate documentation of client interactions and progress.
- Assisted clients in medication management and adherence.
- Communicated effectively with family members regarding client status.
- Advocated for client rights and access to community resources.
- Identified areas of improvement in processes and procedures, implementing changes as needed.
Security Guard
Aegis Protective Services
07.2012 - 03.2013
- Monitored and surveillance buildings
- Secured premises and personnel by patrolling property
- Permitted entry to guest and visitors
- Ensured protection of property from criminal activity and damage
Home Health Aid
Just For You Supportive Living
01.2011 - 07.2012
- Assisted in daily help of bathing, cooking, doing laundry, and passing medication for adult MRDD clients
- Serviced the needs of the clients to function independently within the community
Education
Associate Degree - Criminal Justice
Lincoln College of Technology
Springdale, OhioSkills
- Proficient in Microsoft Office
- Data entry: speed and accuracy
- Ability to work effectively and efficiently with peers and upper management
- Outstanding attention to detail
- Ability to multi-task
- Strong background in customer service
Activities And Volunteer Experience
- Church member, bake sales, prayer walks, registration, organizing events.
- Supporter, walks for finding cure: Breast cancer, Down syndrome etc.
- Volunteer, food drives, feeding the homeless.
Timeline
Independent Provider
Self-employed
03.2017 - Current
Dispatcher
Ride Right Transportation
03.2013 - 02.2017
Security Guard
Aegis Protective Services
07.2012 - 03.2013
Home Health Aid
Just For You Supportive Living
01.2011 - 07.2012
Associate Degree - Criminal Justice
Lincoln College of Technology