Juliaun Taylor
Customer Service Specialist
Shreveport,LA
Summary
Detailed-oriented team player with strong organizational skills with extensive experience in Customer Service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full- time position to leverage my skills in a dynamic and challenging environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialists II
Teleperformance USA
09.2022 - 04.2024
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented
- Provided operational support to members with their banking needs on multiple banking products
- Provided advanced support to frontline deposit agents by sharing expert knowledge to assist members with their banking needs
- Assisted with significant large electronic fund transfers and teller checks transitions
- Identified and confirmed members immediate request(s) and worked to resolve issues
Patient Care Representative
Hope Medical Group For Women
11.2019 - 06.2022
- Register patients for medical services, obtain necessary information, and verify patient demographics
- Scheduled appointments for patients with healthcare providers, including routine check-ups, procedures, and surgeries
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
- Implemented new processes or systems within the clinic to optimize workflow efficiency, resulting in improved productivity and enhanced patient experience.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Ensure compliance with HIPPA regulations, medical records confidentiality, and other healthcare laws and regulations
Certified Nursing Assistant
Johnson Client Care Services
01.2016 - 08.2019
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted patient with taking medications, as prescribed by their healthcare provider, and monitor their medication regimen
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Some College (No Degree) -
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
C.E. Byrd High School
Shreveport, LA 05.2001 -
Skills
Microsoft Office Suite 365
Ability to learn new computer programs and processes
Customer Relationship Management (CRM) software
Data Entry
Effective Communication & Customer Service skills
Knowledge of ICD 10-CM Coding and HIPPA Compliance
Medical terminology & Patient Processing
Problem-solving abilities
Certification
Certified Nursing Assistant
Timeline
Customer Service Specialists II
Teleperformance USA
09.2022 - 04.2024
Patient Care Representative
Hope Medical Group For Women
11.2019 - 06.2022
Certified Nursing Assistant
Johnson Client Care Services
01.2016 - 08.2019
Certified Nursing Assistant
01-2016
High School Diploma -
C.E. Byrd High School
05.2001 -
Some College (No Degree) -
Bossier Parish Community College