
A diligent professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Adhered to strict screening techniques and procedures. Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.I’ve also taken on Acting Lead for the Past 3 years.As an acting lead I’ve led lanes of 12 or more individuals. I train team members, monitor and report the status and progress of their work.Performing training instruction within established guidelines and standards in support of nationally developed training programs.Training team members monitoring and reporting on the status and progress of work and representing the team in communications with the supervisor or manager for purpose of obtaining resources.I am also a Passenger Service Specialist, SPS and a certified OJT Coach.
Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.Supervised daily operations, including employee performance, preventive maintenance and safety.Coordinated daily workflow through task prioritization and concise scheduling.Supervised employees, including scheduling, training and performance monitoring.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
As a First Class Head Attendant I managed opening and closing shifts.I also would provide a friendly and professional service to guests.Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.Provide primary customer support to internal and external customers in fast-paced environment.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Enhanced training programs to strengthen employee knowledge and promote new managers from within.Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Adhered to strict screening techniques and procedures. Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.I’ve also taken on Acting Leadfor the Past 3 years.As an acting lead I’ve led lanes of 12 or more individuals. I train team members, monitor and report the status and progress of their work.Performing training instruction within established guidelines and standards in support of nationally developed training programs.Training team members monitoring and reporting on the status and progress of work and representing the team in communications with the supervisor or manager for purpose of obtaining resources.I am also a Passenger Service Specialist, SPS and a certified OJT Coach.