Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julice Eustaché

Brooklyn,NY

Summary

A diligent professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

TSA Officer-F Band-DFO-Full Time

Transportation Security Administration, TSA.
Jamaica, NY
06.2021 - Current

Adhered to strict screening techniques and procedures. Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.I’ve also taken on Acting Lead for the Past 3 years.As an acting lead I’ve led lanes of 12 or more individuals. I train team members, monitor and report the status and progress of their work.Performing training instruction within established guidelines and standards in support of nationally developed training programs.Training team members monitoring and reporting on the status and progress of work and representing the team in communications with the supervisor or manager for purpose of obtaining resources.I am also a Passenger Service Specialist, SPS and a certified OJT Coach.

Supervisor-Full Time

Iss Facility Services -Delta Terminal 4-JFK
Jamaica, NY
01.2020 - 02.2022

Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.Supervised daily operations, including employee performance, preventive maintenance and safety.Coordinated daily workflow through task prioritization and concise scheduling.Supervised employees, including scheduling, training and performance monitoring.

Security Officer-Full Time

Corporate Loss Prevention Associate-JFK Airport
Jamaica, NY
12.2018 - 02.2020

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Lufthansa Lounge First Class Attendant-Full Time

Hofmann Services-JFK Airport
Jamaica, NY
11.2017 - 07.2019

As a First Class Head Attendant I managed opening and closing shifts.I also would provide a friendly and professional service to guests.Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.Provide primary customer support to internal and external customers in fast-paced environment.

Supervisor-Full Time

Zaaz Pizza
Brooklyn, NY
03.2016 - 05.2017

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Enhanced training programs to strengthen employee knowledge and promote new managers from within.Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Child Care-Part Time

The Hebrew Educational Society
Brooklyn, NY
06.2013 - 01.2017

Adhered to strict screening techniques and procedures. Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.I’ve also taken on Acting Leadfor the Past 3 years.As an acting lead I’ve led lanes of 12 or more individuals. I train team members, monitor and report the status and progress of their work.Performing training instruction within established guidelines and standards in support of nationally developed training programs.Training team members monitoring and reporting on the status and progress of work and representing the team in communications with the supervisor or manager for purpose of obtaining resources.I am also a Passenger Service Specialist, SPS and a certified OJT Coach.

Education

High School Diploma -

Brooklyn School For Music & Theater
Brooklyn, NY
2015

Skills

  • Strong verbal communication
  • Extremely organized
  • Powerful negotiator
  • Team leadership
  • Inventory control
  • Reliable and punctual

Timeline

TSA Officer-F Band-DFO-Full Time

Transportation Security Administration, TSA.
06.2021 - Current

Supervisor-Full Time

Iss Facility Services -Delta Terminal 4-JFK
01.2020 - 02.2022

Security Officer-Full Time

Corporate Loss Prevention Associate-JFK Airport
12.2018 - 02.2020

Lufthansa Lounge First Class Attendant-Full Time

Hofmann Services-JFK Airport
11.2017 - 07.2019

Supervisor-Full Time

Zaaz Pizza
03.2016 - 05.2017

Child Care-Part Time

The Hebrew Educational Society
06.2013 - 01.2017

High School Diploma -

Brooklyn School For Music & Theater
Julice Eustaché