Tableau
Years of Customer Service experience
Julicia J. Brown
Customer Service Specialist And Data Entry And Analytics
NORCROSS,GA
Summary
Customer Service, Data Entry and Analytics, and Bookkeeping Exceptional Operations Specialist with over 4 years in customer service and data management environments. Sound foundation of customer relationship management and operational data processing support. Meticulous analyst with eye for data anomalies and unusual account activities. Skilled in improvement plans, relationship building and team building.
Overview
6
6
4
4
years of post-secondary education
1
1
Year until degree completion
3
3
Years of data entry and analytic experience
Work History
Delivery and Mobile Operations Senior Field Specialist
Rivian Inc
Atlanta, GA
10.2021 - Current
- Assisted customers with questions and problems to identify the unique needs to create an individualized experience, build brand loyalty and cultivate lasting relationships.
- Provided primary customer support to internal and external customers as a Company product expert.
- Trained and mentored 2 lower-level employees in 2022.
- Identified workflow and SOP improvements and worked with operations and field team to establish new procedures.
Customer Experience Consultant
CarMax Inc.
11.2020 - 07.2021
- Successfully enter and process data into a CRM software in order to process item transfers and sales
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
- On a four week cycle I successfully progress 31% of my clients to make a purchase which surpasses the 22% goal.
- Identified and reported on utilization patterns to enhance quality of service delivery.
Customer Experience Assistant
CarMax Inc
06.2020 - 11.2020
- Connect with customers online and over the phone to answer questions to best support the customers.
- Promoted to team lead to assist and guide my team into successfully meeting our customer satisfaction metrics.
- Assisted in astablishing performance and service goals and held associates accountable for individual performance.
Inventory Associate and Photography Associate
CarMax Inc
07.2019 - 06.2020
- Main responsibilities included ensuring that merchandise was being properly asses and met the set quality standards.
- Ensure our weekly goal of about 230-300+ vehicles, was met successfully each week.
- Completed physical inventory counts each month.
- Partnered with Service Department to ensure that merchandise was properly meeting servicing standards and providing further partnership if necessary.
Bookkeeper and Office Assistant
Muscogee Quality Properties
01.2018 - 12.2018
- Controlled Various Accounts and Transactions for each property which included; Account Payable, Accounts Receivable, Bank Reconciliation, Quarterly Tax Filings and Yearly Budgets
- Trained in Quickbooks Online and Software for 1 year.
- Provided clerical support, addressing routine and special requirements.
- Executed record filing system to improve document organization and management.
- Entered financial data using Quickbooks, following procedures to keep information private.
Education
BBA - Management - Information Systems, Computer Science
Columbus State University
Columbus, GA 08.2016 - 08.2023
High School Diploma -
Berkmar High School
Lilburn, GA 10.2014 - 05.2016
Skills
Leadership and Problem solvingundefined
Software
Smartsheet
MySQL
SalesForce
Quickbooks
MS Office
Timeline
Delivery and Mobile Operations Senior Field Specialist
Rivian Inc
10.2021 - Current
Customer Experience Consultant
CarMax Inc.
11.2020 - 07.2021
Customer Experience Assistant
CarMax Inc
06.2020 - 11.2020
Inventory Associate and Photography Associate
CarMax Inc
07.2019 - 06.2020
Bookkeeper and Office Assistant
Muscogee Quality Properties
01.2018 - 12.2018
BBA - Management - Information Systems, Computer Science
Columbus State University
08.2016 - 08.2023
High School Diploma -
Berkmar High School
10.2014 - 05.2016
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