Summary
Overview
Work History
Education
Skills
Timeline
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Julie Adams

Loganville,GA

Summary

Dynamic Administration Specialist with a proven track record at Strong Systems International, enhancing efficiency through optimized documentation and automated processes. Skilled in data entry and exceptional written communication, I consistently deliver high-quality results while training new employees and managing multiple priorities effectively. Recognized for improving workplace productivity and client satisfaction.


Overview

3
3
years of professional experience

Work History

Administration Specialist

Strong Systems International
04.2023 - Current
  • Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
  • Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
  • making sure I adhere to deadline and schduleing mangemnt
  • Training new empolyess on the new policiy and proper departments
  • Implemented time-saving software tools to automate routine tasks such as data entry or report generation which increased overall efficiency in the workplace.

Account Specialist

Gwinnett County Water Resources
10.2022 - 04.2023


  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up and maintain 1000+ client accounts, ensuring accurate data entry and timely updates
  • act as the primary point of contact for assigned accounts, handling inquiries, requests, and and and nd toubleshooting
  • act as primary point of contact for assigned accounts, handling inquiries, requests, and troubleshooting
  • act as the primary point of contact for assigned accounts, handling inquiries, requests, and troubleshooting

Customer Service Representative

Maryland Department of Transportation - Dial America
07.2022 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. While also managing 50 to 100 customer calls a day
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. While also assisting with account setups and managing toll accounts
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information by creating cases.
  • educate customers on policies and maintain detailed records
  • recognized for keeping 97% in customer satisfaction rating

Education

No Degree - Sterile Processing

Penn Foster Career School
Scranton, PA
07-2025

No Degree - Hotel, Motel, And Restaurant Management

Gwinnett Technical College
Lawrenceville, GA
12-2021

Skills

  • Office management
  • Document control
  • Data entry
  • Written and oral communication
  • Quality assurance
  • Microsoft office and google workplace proficiency
  • CRM software
  • medical terminology

Timeline

Administration Specialist

Strong Systems International
04.2023 - Current

Account Specialist

Gwinnett County Water Resources
10.2022 - 04.2023

Customer Service Representative

Maryland Department of Transportation - Dial America
07.2022 - 10.2022

No Degree - Sterile Processing

Penn Foster Career School

No Degree - Hotel, Motel, And Restaurant Management

Gwinnett Technical College

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Julie Adams