Julie A. Alberti
Alberti's Air & Water Specialist
Constantia
1
Certification
28
years of professional experience
To advance within a company, while using my knowledge in business management to ensure accuracy in all of daily tasks
Work History
Licensed Real Estate Agent- Commercial/Residential
3 Years 8 Months- Tripled sales from 2024-2025
- Create complete market analysis to compare properties and determine the best price for structure and location.
- Consulted with clients to identify optimal strategies for selling homes or properties.
- Interview clients to determine what type of property they are seeking.
- Conduct property searches for homes, buildings, or properties that would suit my client’s needs.
- Accompany clients to all possible purchasing options that are of interest to them.
- Promote clients’ home or commercial property on social networking.
- Increased sales revenue by implementing targeted marketing strategies.
HR/QA Team Lead/Senior Operations Administrator/QA Trainer
5 Years- Request weekly new hires through SNOW
- Schedule multiple new hire orientation classes a week
- Facilitator of new hire day one orientation
- Verify new hire employee work status
- Maintain weekly team schedule
- Address and document any team issues and report to my manager
- Meet with perspective new QA staff
- Intelligently structured a QA new hire training checklist.
- Created HAZMAT binder/user guide for QA team to ensure compliance and safety.
- Quality Assurance of shipments coming through our facility
- Productively keep broken or damaged packages off dock packages, packages.
- Obtained certification in hazardous material disposal procedures.
- Managed hazardous material cage to ensure compliance and safety.
- Research and report theft of open packages with missing contents.
- Maintained up-to-date knowledge of monthly learning center training to support team development.
- Skillfully repack and reship packages with wet or damaged boxes.
Sole Proprietor
23 Years 1 Month- Managed daily operations to ensure smooth business functioning
- Proficiently handled customer billing invoices
- Handled employee payroll to ensure timely and accurate compensation
- Processed customer billing invoices to maintain consistent cash flow
- Collected and organized customer demographic information
Executive Administrative Assistant to Chief of the Sports division
8 Years- Supervised in-house scheduling call center
- Manage and maintain weekly office schedules.
- Daily correspondence with MD’s and PA’s
- Sorted and distributed MD's mail daily to ensure timely communication.
- Promptly make patient charts for office appointments
- Accurately scheduled patient appts for multiple doctors
- Daily scheduling of surgical cases
- Knowledgeably maneuvered through EPIC to accomplish daily workflow.
- (DAR, appt desk, chart, transaction inquiry, acct maintenance, surgeons coding)
- Facilitated daily correspondence with MD’s and PA’s to support operational workflow
- Logged and tracked missing progress note documentation and reported to MD’s
- Entered daily Surgery cases to Excel spreadsheet.
- Review SX OP reports for accuracy to send to SX coders.
- Verified Post Operative days for SX/FX global periods.
- Proficiently tracked multiple MD’s SX cases for monthly reporting
- Answered inbound billing calls to resolve inquiries and enhance patient experience
- Tracked surgical cases for multiple MD's to ensure comprehensive monthly reports.
- Actively checked in and outpatients in a timely manner
- Collect, sort and alphabetized PT encounters daily.
- Contacted PCP offices and Insurance carriers for active insurance.
- Referral entry for office visits when insurance is required.
- Entered referrals for office visits based on insurance requirements.
Billing and Access Specialist
4 Years 5 Months- Medical billing –post copays, patient payments, insurance payments, posted charges.
- Resolved insurance claim denials to ensure timely reimbursement
- Compiled insurance reports regularly for accurate up to date insurance
- Managed high volume of phone calls for busy surgeons’ office, ensuring patient inquiries were addressed promptly
- Promptly checked PT in/out for appointments
- Organized and delivered mail for multiple doctorsed multiple MD’s mail.
- Filed electronic documents systematically electronic files
- Accurately filed electronic files
- Organized and delivered multiple MD’s mail.
Hemo Dialysis Manager
5 Years- Managed monthly nursing task list for 3-team nursing unit, ensuring timely completion of essential care activities.
- Prepared and submitted CrownWeb ESRD Medicare reports on monthly, quarterly, and a yearly basis to maintain compliance.
- Daily/Monthly PT census reports (Hemo & PD)
- Scheduling of PT/INR blood Draws
- Nightly ordering of PT lab work for following day
- Answered multiple phone lines efficiently to assist patients and coordinate care.
- Filed patient charts for consults, history and physicals, and lab results in an organized manner.
- Organized patient traveling packets to facilitate seamless transitions and continuity of care.
Multi-member LLC (Owner)
2 Years 6 Months- Supervised store operations
- Assisted customers with inquiries
- Managed store inventory by ordering and logging items to ensure availability
- Conducted weekly business accounting to track financial performance
Supervisor, QA Professional, Account Relations Manager, Sales/Customer Service Rep, Team Leader
3 Years 10 Months- Supervised team of 70 sales representatives
- Monitored lead generation calls to identify training needs and improve sales techniques.
- Conducted quality assessments on sales representatives.
- Inbound/Outbound customer service calls
- Facilitated calibration meetings with support staff to align processes.
- Developed end-year reports.
- Typed Quality assessments on representatives.
- Translated findings to upper managers and training staff.
- Managed and maintained sales accounts.
- Developed end year reports.
- Utilized database to contact all levels of medical arena.
- Successfully completed specific association marketing campaigns
- Provided support with systems and telephony setup for new employees.
Education
Real Estate Agent - Real Estate
Bachelor's in Business Management - Business Management
- Medical claims, billing and coding specialist, ICD-9, CPT
- Business Management
Skills
Market analysis
Property marketing
Real estate software
Negotiation strategies
Real estate law
Management
Customer service
Organizational
Time-management
Decision-making
Affiliations
- GSAR – Greater Syracuse Association of Relators
- NAR – National Association of Realtors
Certification
- Licensed Real Estate Agent
- Certified Medical billing and coder
Timeline
Licensed Real Estate Agent- Commercial/Residential
Syracuse Realty Group LLC
12.2022 - CurrentRead More
HR/QA Team Lead/Senior Operations Administrator/QA Trainer
FedEx Ground
08.2021 - CurrentRead More
Executive Administrative Assistant to Chief of the Sports division
Upstate Orthopedic Surgeons
07.2013 - 07.2021Read More
Billing and Access Specialist
Vascular Surgeons of CNY
02.2009 - 07.2013Read More
Multi-member LLC (Owner)
Mr. Nice Guys Smoke Emporium
10.2005 - 04.2008Read More
Hemo Dialysis Manager
Rochester General Hospital
05.2005 - 05.2010Read More
Sole Proprietor
Alberti's Air & Water Specialist
07.2003 - CurrentRead More
Supervisor, QA Professional, Account Relations Manager, Sales/Customer Service Rep, Team Leader
The Sutherland Group Ltd.
12.1998 - 10.2002Read More
U.S. Career Institute
from Medical claims, billing and coding specialist, ICD-9, CPT
Read More
The CE Shop
Real Estate Agent from Real Estate
Read More
Stratford University (Online)
Bachelor's in Business Management from Business Management
Read More
Mohawk Valley Community College
from Business Management
Read More