Julie Alexander
Lenawee County,United States
Summary
Enthusiastic Medical Personal eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical office and training in patient support and physician support. Motivated to learn, grow and excel in team building and growing in the office setting of St. Joseph Mercy Health.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Nextcare Urgent Care
Dundee , Michigan
05.2023 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Organized charts, documents and supplies to maintain team productivity.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Medical Assistant/Medical Receptionist
Tecumseh Urgent Care
Tecumseh, MI
11.2020 - Current
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
Patient Care Technician
University Of Michigan
Ann Arbor, MI
03.2020 - 08.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated personal hygiene management, feeding and ambulation.
Emergency Room Technician/Clinical Clerical
ProMedica
Tecumseh, MI
01.2014 - 08.2018
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Facilitated transfer of patients throughout medical facility and between departments.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Quickly responded to codes and cardiac monitor alarms.
- Liaised between nurses, physicians, patients and visitors.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Used EPIC to maintain records of patient care, condition and progress and reported and discussed observations with supervisor.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Administrative Assistant
SJMHS
Ann Arbor, MI
04.2008 - 03.2010
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with vendors to purchase and set up equipment and services.
Education
Jackson College
Jackson, MI04.2013
High School Diploma -
Algonac Junior/Senior High School
Algonac, MI06.1988
Skills
- Data Entry Software
- Preparing Treatment Rooms
- Medical Report Preparation
- BLS Certified
- Critical Thinking
- Detail-Oriented
- Problem Solving
- Administering Medications
- Medical Recordkeeping
- CPR Certified
- Taking Client Histories
- Organization and Time Management
- Customer Service
- Administrative Tasks
- Supply Ordering
- Advising Patents
- Appointment Scheduling
- Verbal and Written Communication
Timeline
Medical Assistant
Nextcare Urgent Care
05.2023 - Current
Medical Assistant/Medical Receptionist
Tecumseh Urgent Care
11.2020 - Current
Patient Care Technician
University Of Michigan
03.2020 - 08.2021
Emergency Room Technician/Clinical Clerical
ProMedica
01.2014 - 08.2018
Administrative Assistant
SJMHS
04.2008 - 03.2010
Jackson College
High School Diploma -
Algonac Junior/Senior High School
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