Julie Allemani
Pensacola,Florida
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
18
18
years of professional experience
Work History
Dealer Services Coordinator II
Cox Automotive
Pensacola, FL
03.2011 - Current
- Enhanced customer satisfaction by providing efficient and timely support in resolving issues.
- Developed strong relationships with dealers, resulting in increased trust and loyalty from clients.
- Championed sale day preparations related to in‐lane and online sales.
- Supported the implementation of new software systems that improved overall efficiency within the department.
- Collaborated with sales teams to ensure smooth completion of transactions between dealerships and customers.
- Contributed to business growth by identifying potential markets and developing strategic partnerships with local dealerships.
- Continuously updated knowledge on industry regulations, ensuring best practices were always adhered to within the department.
- Resolved escalated client concerns gracefully, preserving long-term relationships with key dealership partners.
- Facilitated training sessions for new Dealers.
- Played a crucial role in increasing office productivity through effective organization and workflow management strategies.
- Enhanced collaboration among team members by leading weekly meetings focused on addressing common challenges faced within the industry.
- Worked with department managers, market sales team and other coordinators to move vehicles through auction process on sale day or posted for online sale.
- Loaded no sales, transfer inventory and vehicles with condition reports for dealers.
- Communicated with clients regarding account services, statements, and balances.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Title Specialist
Air Base Wholesale
Pensacola, FL
03.2006 - 03.2011
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Improved department efficiency by implementing strategic filing systems for easy access to critical information.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Calculated and remitted state sales tax, service, and other charges.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05.1998
Skills
- Customer service expertise
- Exceptional communication
- Strong negotiation
- CRM Software Experience
- Direct Sales
- Logistics
- Desktops, Laptops, and Mobile Devices
- Process Improvements
- Sales Tracking
- Goal Setting
Additional Information
I have been involved in many committee's here at our Manheim location. I am currently the Secretary for our Safety Committee and have a passion for keeping our location up to date on safety procedures.
Timeline
Dealer Services Coordinator II
Cox Automotive
03.2011 - Current
Title Specialist
Air Base Wholesale
03.2006 - 03.2011
Associate of Arts - General Studies
Pensacola State College