Julie Allison
Smith Drug Company
Boiling Springs,SC
1
Certification
19
years of professional experience
Strategic Sales Operations Lead with 20 years of experience in sales operations, customer service, and pharmacy operations. Expertise in managing customer onboarding, maintaining CRM data, and coordinating cross-functional initiatives. Committed to enhancing operational efficiency and delivering superior customer experiences in dynamic environments.
Work History
Sales Operations Lead
10 Months- Support both Smith Drug Company and Integral Rx in a hybrid Sales Operations leadership role, serving as the primary liaison between Sales and internal departments while driving customer onboarding, reporting, CRM management, and cross-functional initiatives.
- Key Achievements
- Serve as the primary point of contact between Sales and internal/external stakeholders.
- Lead cross-functional projects involving Sales, Customer Service, Finance, Operations, Compliance, and E-Commerce.
- Managed ecommerce customer setup, credit applications, and resolved account discrepancies to streamline processes.
- Produce weekly, monthly, and ad hoc sales reports for executive leadership.
- Produced weekly, monthly, and ad hoc sales reports for executive leadership to inform strategic decision-making.
- Tracked new business commitments and customer onboarding, ensuring timely implementation through first order.
- Support Sales Team systems including Salesforce, VAI, TeamNet, OneDrive, and SPA maintenance.
- Build strong relationships with customers while improving operational efficiency and supporting revenue growth.
Ecommerce Administrator
2 Years 8 Months- Managed daily ecommerce operations, overseeing customer onboarding, order processing, CRM administration, and account management to enhance customer experience.
- Highlighted significant accomplishments in role.
- Entered online sales orders and monitored order accuracy.
- Coordinated new customer setup and credit applications, ensuring streamlined onboarding and compliance with company standards.
- Worked closely with Sales, Finance, and Customer Service to resolve customer issues.
- Entered online sales orders and ensured order accuracy, contributing to improved fulfillment reliability.
- Maintained CRM records and supported reporting functions.
- Ensured customers receive timely support while maintaining company service standards.
Sales Administrator
7 Years 2 Months- Supported executive sales leadership through reporting, customer onboarding, sales administration, and CRM management.
- Documented significant accomplishments to highlight impact on sales growth.
- Supported the Vice President of Sales and Regional Sales Managers.
- Coordinated executive travel, meetings, and Webex conferences to facilitate effective communication and collaboration.
- Streamlined customer onboarding process and managed TeamNet submissions to enhance client integration.
- Generated and analyzed Salesforce reports to ensure accurate maintenance of customer information.
- Served as liaison between Sales and internal departments.
- Coordinated executive travel, meetings, and Webex conferences.
Customer Service Representative
11 Years 8 Months- Provided exceptional customer service in a high-volume distribution environment.
- Highlighted significant contributions
- Resolved delivery issues, shortages, overages, and customer concerns.
- Delivered prompt, professional service that strengthened customer relationships.
- Conducted outbound follow-up calls to ensure customer satisfaction and address any outstanding issues.
- Supported front desk operations and collaborated with multiple departments to enhance service delivery.
- Provided prompt, professional service that fostered strong customer relationships and encouraged repeat business.
Certified Pharmacy Technician / Assistant Manager
7 Years 9 Months- Supervised daily pharmacy operations, ensuring efficient workflow and optimal employee scheduling.
- Managed inventory, Medicare/Medicaid billing, and customer accounts while overseeing bank deposits to maintain financial accuracy.
- Processed insurance claims, ensuring compliance and accuracy in maintaining patient records.
Education
High School Diploma
Skills
Sales Operations
Salesforce
Customer Onboarding
Cross-Functional Collaboration
Microsoft Outlook
Problem Resolution
Inventory Reporting
Customer Relationship Management (CRM)
Sales Reporting & Analytics
Order entry
Microsoft Excel
Webex
Process Improvement
Time Management
Detail-Oriented
Relationship Building
Customer Service
Accomplishments
- Drove Ecommerce Growth: Managed Integral Rx ecommerce accounts during a period of nearly $900,000 in business growth, supporting customer acquisition, onboarding, account management, and operational execution.
- Promoted Four Times: Progressed from Customer Service Representative to Sales Administrator, Ecommerce Administrator, and Sales Operations Lead through consistent performance and expanded responsibilities.
- Sales Operations Leadership: Serve as the operational bridge between Smith Drug Company and Integral Rx, partnering with Sales, Finance, Customer Service, Operations, Compliance, and Ecommerce teams to support company growth.
- Customer Onboarding & Implementation: Coordinate new customer implementation from account setup and credit approval through onboarding and first-order completion, ensuring a seamless customer experience.
- Trusted Business Partner: Recognized for building collaborative relationships across departments while delivering dependable, detail-oriented support in a fast-paced, customer-focused environment.
Certification
- Pharmacy Technician Certification Board (PTCB) - 2004
Timeline
Sales Operations Lead
Smith Drug Company / Integral Rx
10.2025 - CurrentRead More
Ecommerce Administrator
Integral Rx
12.2023 - CurrentRead More
Sales Administrator
Smith Drug Company
06.2019 - CurrentRead More
Customer Service Representative
Smith Drug Company
12.2014 - CurrentRead More
Certified Pharmacy Technician / Assistant Manager
U Save It Pharmacy
03.2007 - 12.2014Read More
Smoky Mountain High School
High School Diploma
Read More