Lauren Sheppard
Grimesland,NC
Summary
Highly motivated and energetic business professional with more than 20 years of experience planning, developing and implementing business and/or sales policies and procedures.
Overview
27
27
years of professional experience
Work History
Sales Operations Lead
Hyster Yale Group, Inc. (NMHG)
Greenville, NC
10.2021 - Current
- Develop, implement and manage processes and procedures to meet or exceed customer requirements.
- Interact directly with the sales teams and sales management to develop and adjust forecast as required for contractual inventory to ensure customer obligations.
- Develop and analyze sales and business performance reports.
- Established and nurtured relationships with major accounts to drive sales volumes aligned with corporate strategy and targets for HYG Major Accounts.
- Advocated for assigned customers and represented their needs to senior management.
- Configured, quoted, scheduled, manufactured, released, shipped, installed, and invoiced customer orders to fulfill requirements.
- Applied innovative technology solutions to streamline processes and procedures, enhancing support for customer requirements.
- Recommend order coordination best practices to improve major account processes and efficiencies.
Strategic Account Representative
Hyster Yale Group, Inc. (NMHG)
Greenville, NC
06.2017 - 10.2021
- Developed and managed processes and procedures to exceed customer requirements.
- Advocated on behalf of assigned customers and represented customers’ needs to senior management.
- Provided accurate reports, call records, and formal documents of communication to management via Salesforce.com.
- Ensured customer orders were configured, quoted, scheduled, manufactured, released, shipped, installed, and invoiced to fulfill customer needs.
- Utilize a creative and innovative approach using current technology to enhance processes and procedures that support customer requirements.
- Recommend order coordination best practices to improve national account processes and efficiencies.
- Provide timely and accurate reports, call records, memoranda, and other formal documents of communication to management via Salesforce.com.
- Participate in customer meetings.
Supervisor, Sales Coordination
Hyster Yale Group, Inc. (NMHG)
Greenville, NC
12.2015 - 06.2017
- Coordinated sales and administration functions for the department, assisting Account Managers in finalizing details for new unit order quotations and facilitating communications between National Accounts, customers, dealers, and internal NMHG personnel from order entry to shipping, installation, and invoicing.
- Managed account retention and maintained strong communication with customers, national accounts, and dealers.
- Processed assigned orders accurately and on time, maintained required records, communicated order details to territory dealers, and addressed truck issues prior to installation.
- Managed details to minimize ageing of Left in Shipping, Shipped not Invoiced, and Contract Stock inventory.
- Maintained account retention and fostered excellent communication with customers, National Accounts, and dealers.
- Provided sales quotes to customers to expedite quote activity, enhancing customer retention and satisfaction, which contributed to an increase in secured orders.
Sales Support Coordinator
Hyster Yale Group, Inc. (NMHG)
Greenville, NC
10.2015 - 12.2015
- Generated accurate and timely quotes that contributed to sales growth and expanded market share.
- Generation of accurately and timely quotes which drive improved sales and increased market share.
- Communication and coordination of customer needs throughout the dealer community and within NMHG so as to drive increased customer satisfaction and increased market share.
- Coordinated customer needs across dealer community and NMHG, enhancing customer satisfaction and supporting market share growth.
- Reports showing key customer information and key metrics which support the efforts of the sales support team.
- Produced reports detailing key customer information and metrics that informed sales support team strategies.
- Assisted sales team with updating information within the Account Development Plans in Salesforce.
National Account Sales Coordinator
Hyster Yale Group, Inc. (NMHG)
Greenville, NC
08.2014 - 08.2015
- Provide rapid and knowledgeable resolutions for National Account Manager’s/dealer requirements to delight our customers.
- Delivered prompt and informed resolutions for National Account Manager and dealer requirements, enhancing customer satisfaction.
- Print, review and supply account managers and installing dealer with order acknowledgements, to assure orders are correct.
- Coordinated problem resolution for SPR changes, SPED updates, and option changes due to production changes or account manager requests.
- Produced and verified order acknowledgements for account managers and installing dealers, ensuring order accuracy.
- Reduced inventory aging for LIS and SNI by implementing effective tracking methods.
Customer Forecast Invoice Coordinator
DSM Pharmaceuticals
Greenville, NC
09.2012 - 08.2014
- Developed and monitored revenue projections to align with business objectives.
- Ensure invoicing of services/expenses is completed in a timely manner.
- Ensure invoicing of services/expenses are completed in a timely manner.
- Collaborated with account management, finance, engineering, stability, and project management to enforce revenue recognition and marketing policies in forecasting and invoicing.
- Work with finance and account management to resolve issues related to receivables.
- Updated computer systems and tracking databases to maintain accuracy of customer invoices and management reports.
- Coordinate and manage monthly operating plan meeting with operations and marketing.
- Notify Manager, Business Services and Control, Account Directors, and Business Services of any pricing related issues.
- Coordinate with logistics on distribution schedules.
Office Manager
Greenville Toyota
Greenville, NC
12.2002 - 09.2012
- Calculated, prepared, and issued bills, invoices, and account statements, ensuring compliance with established procedures.
- Received, recorded, and banked cash, checks, and vouchers, and reconciled bank transaction records.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Prepared semi-monthly payroll for all employees.
- Developed and executed marketing programs and business solutions, enhancing company exposure and driving customer traffic and sales.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Managed three websites, tracking and responding to sales leads to optimize online engagement.
- Resolved all customer relations complaints and issues.
- Delivering exceptional customer service and operating cash register.
- Prepared semimonthly payroll for all employees.
- Recruitment, compensation negotiations, benefits packages, hiring and firing of employees, employee training, and communication of critical information company-wide.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
- Managed multi-line telephone system by efficiently directing calls and addressing inquiries.
- Responsible for issuance of all registration cards and license plates.
Piano Instructor/Administrative Professional
Denee’s Piano Studio
12.1999 - 12.2002
- Instructed students on one-on-one basis in music reading skills to enhance their performance capabilities.
- Teaching students how to perform on the piano instrument.
- Preparing students how to perform in auditions and recitals.
- Managed accounts payable and receivable processes to ensure accurate financial tracking.
Education
Master of Business Administration -
East Carolina University
Greenville, NCBachelor of Science - Finance
East Carolina University College of Business
Greenville, NCSkills
- Sales Operations
- Sales Strategy
- Sales Analytics
- Sales Forecasting
- Sales Metrics
- Sales Enablement
- Sales Compliance
- Sales Budgeting
- Sales Training
- Sales Coordination
- Account retention
- Account maintenance
- Account correspondence
- Customer targeting
- Lead Qualification
- Client Relations
- Customer Satisfaction
- Customer Service
- CRM Tools
- Sales Software
- Sales Events
- Sales Campaigns
- Digital Sales
- Online Sales
- Sales Traffic
- Sales Data Analysis
- Quote Assistance
- Operations analysis
- Process review and development
- Microsoft Office proficiency
- Team Leadership
- Strategic planning
- Negotiation Tactics
- Negotiation skills
- Complex problem solving skills
- Marketing
- Accounts Payable/Receivable
- Computer Proficient
- Sales
- Sales Compensation
- Sales Operations
- Sales Software
Timeline
Sales Operations Lead
Hyster Yale Group, Inc. (NMHG)
10.2021 - Current
Strategic Account Representative
Hyster Yale Group, Inc. (NMHG)
06.2017 - 10.2021
Supervisor, Sales Coordination
Hyster Yale Group, Inc. (NMHG)
12.2015 - 06.2017
Sales Support Coordinator
Hyster Yale Group, Inc. (NMHG)
10.2015 - 12.2015
National Account Sales Coordinator
Hyster Yale Group, Inc. (NMHG)
08.2014 - 08.2015
Customer Forecast Invoice Coordinator
DSM Pharmaceuticals
09.2012 - 08.2014
Office Manager
Greenville Toyota
12.2002 - 09.2012
Piano Instructor/Administrative Professional
Denee’s Piano Studio
12.1999 - 12.2002
Master of Business Administration -
East Carolina University
Bachelor of Science - Finance
East Carolina University College of Business