Julie Alongi
Oxford
Summary
Dynamic Customer Service Representative with a proven track record at TRO Sales Company, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint handling and proficient in Microsoft Excel, I consistently deliver satisfactory resolutions, fostering strong customer relations and driving repeat business.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
TRO Sales Company
09.1995 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Certificate - Computer Applications Development
Dorsey College
Madison Heights, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
- Problem resolution
- Customer relations
- Microsoft outlook
- Order processing
Timeline
Customer Service Representative
TRO Sales Company
09.1995 - 06.2025
Graduate Certificate - Computer Applications Development
Dorsey College
Similar Profiles
Maria Fernanda Farias BuitronMaria Fernanda Farias Buitron
Import & Export Logistics Coordinator at TRO ServiciosImport & Export Logistics Coordinator at TRO Servicios
Oghenetanure MmaduOghenetanure Mmadu
Sales Representative at TRO MarketingSales Representative at TRO Marketing
Esther MartinezEsther Martinez
Accounting Clerk at TRO MFGAccounting Clerk at TRO MFG
Rhodri GriffithsRhodri Griffiths
Physiotherapist at Nuffield HealthPhysiotherapist at Nuffield Health
Victoria McCordVictoria McCord
Manager at M&M Painting and StripingManager at M&M Painting and Striping