Julie Baker
Springfield,IL
Summary
Talented Executive, highly skilled in organization and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Solid technical skills, and strong use of sound judgment and decision-making skills to positively impact organizational success.
Overview
22
22
years of professional experience
Work History
Executive I, SharePoint Administrator
State Of Illinois-Department Of Human Services
07.2022 - Current
- Monitor, edit, maintain and create components of the Family and Community Services (FCS) SharePoint sites. This includes button/tile creation and placement, linking documents and information to those buttons/tiles for ease of information location, adding individuals to workflows as needed, uploading and deleting pertinent files and information, canceling and restarting workflows to ensure continuity of services, monitoring workflows for errors and other interruptions, monitoring security and creation of new pages and sites for use by customers.
- Create new user groups, check user permissions within SharePoint groups, and grant permissions to SharePoint users, based upon their needs.
- Archive files and document libraries.
- Extensive use of Adobe Photoshop, Microsoft Teams, and Microsoft 365 Office suite.
- Appointed to a temporary Executive II position as of 05/01/24. Perform all duties listed above, but also serve as an integral part of the team responsible for decommissioning the existing SharePoint site and creating the new site, online. Assist with development of the new site, including migration and organization of files, documents, and other information into multiple new SharePoint hubs, and responsible for organization, maintenance, and implementation of the new and former SharePoint sites, following all Illinois Department of Human Services (IDHS) guidelines and procedures. Create forms and training videos for use with the new SharePoint site. Work with individuals within IDHS management and other Division of Family and Community Services (DFCS) offices, to ensure a smooth transition. Work closely with DoIT (Department of Information Technology) to ensure that all policies, guidelines, and procedures are followed, as our unit transitions from use of the older SharePoint site to the newer one. Assist with development and testing of workflows, utilizing Nintex and Power Apps.
Executive I, Advocate
State Of Illinois-Department Of Human Services
11.2019 - 07.2022
- Worked for the Client Assistance Program (CAP), receiving and reviewing complaints brought by clients of the Illinois Department of Rehabilitation Services (DRS) against their Vocational Rehabilitation counselors.
- Reviewed State and Federal laws, rules, and regulations, to determine the scope of client rights, and to monitor for client rights violations.
- Attended in-person and telephone mediation meetings with clients and their counselors, in an effort to bring resolution to issues through discussion and strategic planning as a team.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Temporarily assigned as the program supervisor from early 2021 until the program was dissolved by the Governor as of 07/01/22. In that scope, I completed all monthly, quarterly, and end of fiscal year reports for the program, monitored funding and spending for the program, attended all management meetings, implemented policy updates and changes, onboarded and trained employees new to CAP, signed all monthly documentation to ensure payment of program bills, and served as a member of the State Rehabilitation Council.
Staff Development Specialist I, Training
State Of Illinois - Office Of Human Resources
07.2018 - 11.2019
- Served as a trainer for the Bureau of Staff Development and Training (BSDT).
- Created and designed training workshops for 25 different training topics, created instructor and student guides, and evaluated participants to determine training curricula areas of strength and weakness.
- Developed and implemented PowerPoint presentations.
- Served as a member of the manual revision and vetting team, making recommendations about ways to improve the quality and delivery of our training curricula.
- Certified as a Rapid Results trainer, and served as a member of the Rapid Results Planning Committee. Delivered Rapid Results training to groups upon their request.
- Involved with the development, launch, and implementation of Computer Based Learning (CBL) modules.
- Traveled extensively throughout Illinois to present soft skills and policy-based training workshops to various State agencies.
Disability Claims Adjudicator I
State Of Illinois-Department Of Human Services
11.2015 - 07.2018
- Employed as a Disability Claims Adjudicator for the State of Illinois.
- Received disability claims, and requested medical records from medical facilities, as well as educational records from schools, in order to render claim determinations.
- Communicated via telephone and mail with legal representatives, medical professionals, and claimants, to make disability determinations.
- Read medical reports and summarized findings into reports.
- Utilized State of Illinois software programs in order to compile determination reports.
- Evaluated all evidence to make decisions regarding individuals' eligibility for disability benefits.
Disability Claims Adjudicator Trainee
State Of Illinois-Department Of Human Services
05.2014 - 11.2015
- Under supervision of the training coordinators, received disability claims, and requested documentation from medical facilities and schools.
- Communicated via telephone and mail with legal representatives, medical professionals, and claimants, to complete disability benefit determinations.
- Read medical reports and summarized findings into reports.
- Under supervision, made decisions regarding eligibility for disability benefits.
Senior Investigator
US Investigation Services
09.2002 - 01.2014
- Worked as an investigator, conducting in-depth background investigations for federal security clearances. Promoted to Lead Investigator in 2007, responsible to mentoring and training new employees.
- Obtained record information, conducted interviews, compiled data, and prepared/transmitted all reports of investigation for consideration.
- Maintained professional working relationships with State, Federal, and private sector agencies. As a part of this, I traveled out of state for special assignments.
- Created and implemented training programs for new hires, and worked closely with new investigators, conducting on-site training and monitoring their statistics.
- Conducted sensitive, confrontational, special interviews for applicants with allegations of criminal or other derogatory behavior, and compiled reports with findings and recommendations.
- Compiled lists of statistics for investigators in the local area, and reported statistical trends.
- Maintained a Top Secret level security clearance until the company was dissolved in January 2014.
Education
Bachelor of Arts - Social Justice Professions And Psychology
Sangamon State University (Now UIS)
Springfield, ILAssociate of Arts - Social Criminal Justice
Lincoln Land Community College
Springfield, ILNo Degree - Human Development Counseling
University of Illinois At Springfield
Springfield, ILSkills
- SharePoint Development
- Client Communication
- System monitoring
- Office 365 Administration
- Document Management
- Site Collection Management
- Workflow Automation
- Presentations
- Database Administration
- Creative Cloud
- Executive support
Accomplishments
- Serve as a temporary Executive II for the Bureau of Planning and Evaluation (BPE), developing, organizing, modifying, maintaining, and administering the Division of Family and Community Services (DFCS) SharePoint sites.
- Served as the temporary CAP Program Manager, responsible for program-related decision-making, while supervising employees and continuing to serve as a busy Adjudicator.
- Utilize Microsoft 365 and Adobe Photoshop to assist with creation of the SharePoint Online database/platform.
- Proficient in PowerPoint and training curriculum creation and implementation.
Additional Information
I have strong writing skills, excellent communication and interpersonal skills, and a desire to learn.
Timeline
Executive I, SharePoint Administrator
State Of Illinois-Department Of Human Services
07.2022 - Current
Executive I, Advocate
State Of Illinois-Department Of Human Services
11.2019 - 07.2022
Staff Development Specialist I, Training
State Of Illinois - Office Of Human Resources
07.2018 - 11.2019
Disability Claims Adjudicator I
State Of Illinois-Department Of Human Services
11.2015 - 07.2018
Disability Claims Adjudicator Trainee
State Of Illinois-Department Of Human Services
05.2014 - 11.2015
Senior Investigator
US Investigation Services
09.2002 - 01.2014
Bachelor of Arts - Social Justice Professions And Psychology
Sangamon State University (Now UIS)
Associate of Arts - Social Criminal Justice
Lincoln Land Community College
No Degree - Human Development Counseling
University of Illinois At Springfield
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