Julie Ballard
Honey Brook,PA
Summary
Compassionate professional skilled in conflict resolution and interpersonal communication. Experience in developing individualized care plans and mentoring staff to optimize service delivery and support client needs.
Overview
26
26
years of professional experience
Work History
Supervisor of Service Coordination
Ameri-Health
Philadelphia
05.2025 - Current
- Supervised daily operations, ensuring adherence to health and safety protocols.
- Coordinated team schedules to optimize workflow and meet operational demands.
- Monitored performance metrics, providing feedback to enhance team productivity.
- Trained new staff on policies, procedures, and best practices for service delivery.
CEO
Serene Soul Haven Inc
Honey Brook, PA
03.2025 - Current
- Developed and implemented comprehensive business plans aligned with company vision and goals.
- Led strategic initiatives to enhance organizational efficiency and streamline operations.
- Analyzed market trends to identify growth opportunities and drive competitive advantage.
- Fostered a collaborative culture by mentoring senior leadership and promoting team development.
Clinical Supervisor
Journeys LLC
Wilmington, DE
03.2024 - 05.2025
- Evaluated patient progress through comprehensive assessments and tailored treatment plans.
- Implemented training programs enhancing team skills and improving patient care delivery.
- Supervised clinical staff to ensure adherence to treatment protocols and best practices.
- Coordinated interdisciplinary meetings to discuss patient cases, fostering collaborative care strategies.
MAT Clinical Supervisor
ARS
New Castle DE
09.2023 - 03.2024
- Supervised clinical staff to ensure compliance with regulatory standards and best practices.
- Streamlined patient care processes, increasing operational efficiency and service delivery quality.
- Developed and implemented training programs for new employees, enhancing team competency.
- Conducted regular performance evaluations, providing constructive feedback to improve staff effectiveness.
Clinical Supervisor and UM Manager
ACAIDA
Kennett Square, PA
07.2021 - 09.2023
- Led clinical team in implementing patient care protocols to enhance service delivery.
- Mentored junior staff, fostering professional development and adherence to best practices.
- Streamlined patient intake procedures, improving operational efficiency and reducing wait times.
- Developed training programs for new hires, ensuring comprehensive understanding of clinical processes.
Senior Team Leader
Connections
Newark, DE
02.2016 - 07.2021
- Led cross-functional teams to enhance operational efficiency and achieve project goals.
- Implemented data-driven decision-making strategies to optimize resource allocation and workflow management.
- Streamlined communication processes to ensure alignment across departments and improve collaboration.
- Developed training programs to improve team performance and foster skill development.
Hospice and Home Care Social Worker
Heartland Hospice
Newark DE
12.2008 - 02.2016
- Provided emotional support to patients and families during end-of-life transitions, promoting dignity and comfort.
- Developed individualized care plans to address patient needs and enhance quality of life.
- Coordinated with interdisciplinary teams to facilitate comprehensive patient assessments and interventions.
- Mentored junior social workers in case management practices, enhancing team effectiveness and client outcomes.
Psychairtic Social Worker
State of Delaware
New Castle, DE
02.2006 - 02.2008
- Implemented evidence-based practices to improve client outcomes.
- Provided crisis intervention support in high-stress situations.
- Assessed client needs to develop tailored intervention plans.
- Coordinated multidisciplinary team meetings to enhance service delivery.
IOP Program Director
Devereux
Downingtown, PA
09.2004 - 2006
- Developed and implemented program strategies to enhance service delivery and client outcomes.
- Led cross-functional teams to achieve program objectives and improve operational efficiency.
- Oversaw compliance with regulatory standards, ensuring adherence to best practices in service provision.
- Fostered partnerships with community organizations to expand resources and support for clients.
Residential Counselor
Keystone
Lancaster, PA
01.2003 - 08.2004
- Supported implementation of individualized treatment plans for diverse client needs.
- Facilitated group therapy sessions to enhance communication and social skills among residents.
- Monitored client behavior and reported significant changes to senior staff for timely intervention.
- Assisted clients with daily living skills and activities to promote independence.
Case Manager
Dauphin County Case Management Unit
Harrisburg, PA
01.2002 - 01.2003
- Conducted comprehensive assessments to develop individualized care plans for clients.
- Coordinated services among providers, ensuring seamless communication and support.
- Monitored client progress, adjusting care plans based on evolving needs and feedback.
- Facilitated support groups, enhancing community engagement and resource sharing.
Case Manager
CRS
Lancaster, PA
12.2000 - 01.2002
- Implemented best practices in case management, improving service delivery efficiency.
- Advocated for client needs within community resources to optimize service access.
- Collaborated with multidisciplinary teams to address complex client challenges effectively.
- Trained new staff on case management protocols and client interaction techniques.
Education
Master of Science - Human Behavior
Capella University
MN01-2013
Cognitive Behavioral Life Coach - Life Coach
Transformation Academy
Clearwater Beach07-2026
Confidence Life Coach - Life Coach
Transformation Academy
Clearwater Beach01-2026
LMSW - Social Work
State of Delaware
Delaware 01-2016
Bachelor of Science - Social Work
Millersville University of Pennsylvania
Millersville, PA06-2000
Skills
- Client needs assessment
- Mental Health counseling
- Individual counseling
- Case management
- Behavioral change
- Coaching techniques
- Performance improvement initiatives
- Staff mentorship
- Patient care coordination
- Goal setting
- Operational management
- Records management
- Social work processes
- Crisis management
- Problem-solving
- Problem-solving abilities
- Active listening
- Interpersonal communication
- Conflict resolution
- Teamwork and collaboration
- Work-life balance
- Administration and management
- Stakeholder engagement
- Positive communication
- Analytical skills
- Teamwork and collaboration
- Problem-solving
Timeline
Supervisor of Service Coordination
Ameri-Health
05.2025 - Current
CEO
Serene Soul Haven Inc
03.2025 - Current
Clinical Supervisor
Journeys LLC
03.2024 - 05.2025
MAT Clinical Supervisor
ARS
09.2023 - 03.2024
Clinical Supervisor and UM Manager
ACAIDA
07.2021 - 09.2023
Senior Team Leader
Connections
02.2016 - 07.2021
Hospice and Home Care Social Worker
Heartland Hospice
12.2008 - 02.2016
Psychairtic Social Worker
State of Delaware
02.2006 - 02.2008
IOP Program Director
Devereux
09.2004 - 2006
Residential Counselor
Keystone
01.2003 - 08.2004
Case Manager
Dauphin County Case Management Unit
01.2002 - 01.2003
Case Manager
CRS
12.2000 - 01.2002
Cognitive Behavioral Life Coach - Life Coach
Transformation Academy
Master of Science - Human Behavior
Capella University
Confidence Life Coach - Life Coach
Transformation Academy
LMSW - Social Work
State of Delaware
Bachelor of Science - Social Work
Millersville University of Pennsylvania