Nicole R. Burton
Director
Rochester,PA
Summary
Seasoned Patient-oriented, resourceful Clinical Director with over ten years of experience recruiting, developing, and managing clinical staff, while planning and organizing activities consistent with agency goals and mission. Effective influencer and team leader with a focus on developing high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to programs and policies. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Driven and compassionate healthcare professional seeking to leverage background into clinical managerial role with a progressive organization.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Supervisor of Service Coordination
Amerihealth Caritas Pennsylvania
Pittsburgh, PA
04.2019 - Current
- Oversee day to day operations of LTSS department, including development of Person-Centered Service Plans (35 daily), authorization and approval of service and coordination of benefits for all participants.
- Supports coordination of LTSS with other clinical and social services across continuum of care striving to enhance quality of participant care.
- Maintain operational processes, policies and procedures.
- Ensure quality and performance metrics are consistently met regarding LTSS agreement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked flexible hours; night, weekend, and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Prepared variety of different written communications, reports and documents to ensure smooth operations
Clincal Director
Family Behavior Resources
Pittsburgh, PA
04.2015 - 04.2019
- Ensures provision of highest clinical quality service for all consumers.
- Oversee overall direction, administration, and supervision of services provided.
- Maintain clinical training and development of all 155 staff.
- Provides on-going support to all members of clinical team.
- Assigns and plan schedule, ensures adequate supervision for clinical efficacy.
- Developed team communications and information for meetings
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion
Director of Outpatient Services
Irene Stacy Community Mental Health Center
Butler, PA
07.2014 - 04.2015
- Planned, developed and directed policies and procedures for outpatient services.
- Ensure all programs met Federal, State, and local regulatory requirements.
- Directed and evaluated outpatient staff, including individual supervisions, training's, and orientations.
- Liaison with outside community service providers, agencies and advocate groups.
- Managed all clientele and staff in Department of Corrections.
Supervisor of Family Services/Behavioral SpecialistConsultant
Gladerun Lutheran Services
Beaver Falls, Pa
07.2010 - 04.2014
- Performed weekly supervisions for all level 50 staff.
- Provide family, individual, couples therapy and parenting skills.
- Training clients in home, community, and school settings.
- Organize and perform staff orientations.
- Adult Autism Waiver and juvenile probation designated staff and trainer for Beaver Office.
- Participates in inter-agency meetings, behavioral treatment planning.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved problems, improved operations and provided exceptional service
Youth Coordinator
Franklin Center
Aliquippa, PA
12.2009 - 07.2010
- Ensure effective youth voice on committees and work groups.
- Partner with you to identify barriers to youth voice and solutions.
- Coordinate efforts to ensure that you voice impacts services and supports with the system of care.
- Participate in relevant committees and work groups on state, local, and national levels as an advocate and supported for youth
- Build relationships with youth serving organizations, community and faith-based organizations, and systems to expand opportunities for and remove barriers to youth voice throughout the system of care.
Mental Health Therapist/Social Worker
Mercy Behavioral Health
Pittsburgh, PA
08.2009 - 12.2009
- Provide direct psychotherapy treatment, manage caseload of child/adolescent consumers, and function as a member of an interdisciplinary treatment team.
- Evaluate, plan, and conduct mental health/drug and alcohol treatment using group psycho education activity, short-term individual, crisis intervention and milieu therapeutic approaches with consumers and their families.
- Identify and manage clinical resistance, focusing on the art of engagement and empathy.
- Performed client assessments and developed treatment plans
- Developed goal-oriented psycho-educational and activity therapy groups to improve clients' level of functioning
Behavioral Specialist Consultant/Mobile Therapist
Western Pennsylvania Psych Care
Beaver, PA
12.2006 - 04.2009
- Provide family, individual, couples therapy and parenting skills.
- Develop treatment plan – collaboration with other members of treatment team.
- Participate in inter-agency meetings, behavioral/treatment planning.
- Support family’s effort for stabilization for child or adolescent.
- Managed caseload of 15 patients with substance dependence and co-occurring Axis I and Axis II disorders
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
Education
Hig Education Focus on Counseling & Helping Skills;Community Intervention & special Population – -
Geneva College
Beaver Falls, PA 08.2007 - 05.2009
Bachelor of Science - Human Services
Geneva College
Beaver Falls, PA 01.2004 - 12.2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Report Preparation
Specifications Interpretation
Performance Evaluations
Team Collaboration
Policy and Procedure Writing
Job Prioritizing
Operations management
Quality Assurance
Timeline
Supervisor of Service Coordination
Amerihealth Caritas Pennsylvania
04.2019 - Current
Clincal Director
Family Behavior Resources
04.2015 - 04.2019
Director of Outpatient Services
Irene Stacy Community Mental Health Center
07.2014 - 04.2015
Supervisor of Family Services/Behavioral SpecialistConsultant
Gladerun Lutheran Services
07.2010 - 04.2014
Youth Coordinator
Franklin Center
12.2009 - 07.2010
Mental Health Therapist/Social Worker
Mercy Behavioral Health
08.2009 - 12.2009
Hig Education Focus on Counseling & Helping Skills;Community Intervention & special Population – -
Geneva College
08.2007 - 05.2009
Behavioral Specialist Consultant/Mobile Therapist
Western Pennsylvania Psych Care
12.2006 - 04.2009
Bachelor of Science - Human Services
Geneva College
01.2004 - 12.2006