April Lynn Riggle
Aliquippa,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Coordination Center Officer
Transportation Security Administration (TSA)
09.2008 - Current
- Following the incident reporting guidelines per the Transportation Security Operations Center (TSOC) guidelines determine the significance of events to provide both verbal and written notifications to appropriate recipient(s).
- Directly responsible for analyzing and managing the workflow of reports and notifications for security incident management to implement procedures that improve process effectiveness and efficiency.
- Works collaboratively with other organizations to acquire information and distributes pertinent details to all necessary entities, both internal and external (E.g. TSOC, local management, Transportation Security Inspectors (TSIs), Assistant Federal Security Directors (AFSDs), administrative staff, spoke airports, air carriers, Allegheny County Airport Authority (ACAA) Operations, Federal Aviation Administration (FAA), local law enforcement, and other U.S. government agencies).
- Summarizes information from various sources and collaborates with entities to handle difficult situations and prevent escalation.
- Applies communication principles, methods, and techniques to ensure that leadership and other applicable personnel are apprised of ongoing activities, recognizing when attention to important and/or new information may require further examination or action to address issues.
- Prepares written and electronic correspondence, based on incident analysis, to respond to individuals internal/external to the organization with critical information that may have a significant impact on operations and transportation related security operational analysis (E.g. Threat assessment, indications and warning assessment, decision support analysis, crisis management analysis, liaison coordination with local government agencies and authorities).
- Ensures correspondence is aligned with agency vision, strategic goals, and objectives.
- Maintains daily situational awareness of ongoing operations across the transportation infrastructure for security related activities.
- Responds to both routine and non-technical requests to address potential security concerns or other transportation related issues.
- Compiles and analyzes information to produce ad hoc and recurring reports and presentations related to various operational matters.
- Assists senior employees or supervisors in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, inspection/law enforcement activities, and statistical data.
- Creates and delivers routine shift briefs and other briefing materials, including workload metrics (e.g. passenger throughput), leave reports, assessment/testing results, recent security incidents, and general awareness material for unusual trends/actions that appear to have the potential for developing a security or safety issue.
- Prepare operational reports, to include daily workload metrics, for Pittsburgh International Airport (PIT) and 13 spokes airports.
- Utilizes standard word/data processing and presentation software (e.g. Microsoft Office, to include Word, Excel, PowerPoint, and Outlook) to draft, review, and revise correspondence, reports, presentations, and/or other documents in addition to analyzing, validating, and correlating data into charts, graphs, and/or tables to present pertinent information.
- Coordinates and tracks the readiness status by maintaining working relationships with other related entities throughout TSA, including Headquarters and other airport operations, to ensure effective coordination and sharing of necessary information, as determined by the Federal Security Director (FSD).
- Applies all Sensitive Security Information (SSI) policies and procedures for office management functions, such as review documents to ensure completeness and accuracy of information, preparing and editing correspondences.
- Held standards pertaining to TSA within the greater Pittsburgh area, including TSA Management Directives (MD), Operational Directives (ODS), incident report information, SSI, Emergency Evacuation Plans, Continuity Of Operations Plan (COOP), Code of Federal Regulations (CFR) and any other forms of information relating to TSA operations.
- Responds to security incidents, threats, violations or potential violations.
- Reviews incident reports for completeness, consistency, and accuracy of information to ensure proper reporting procedures have been followed.
- Records incident report data using various systems, including the Performance and Result Information System (PARIS).
- Manages a high volume of work by balancing competing deadlines and priorities, setting milestones, planning/scheduling work assignments, and briefing staff/management on progress until completion.
- Adapts to new situations and environments under pressure, switching effectively between a variety of diverse tasks, to be efficient in coordinating security related matters.
- This is a federal job
- Hours per week: 40
- Grade: F
Local Hiring Assistant (Collateral Duty)
Transportation Security Administration
10.2019 - 12.2022
- Supported local hiring program efforts with interviewing potential candidates for Transportation Security Officer positions (TSO).
- Received Transportation Security officer (TSO) Structured Interviewer Training.
- Analyzed information related to on-the-job inquire.
- Processed Personal Identification Verification (PIV) credential requests, producing the credential in a central facility.
- Verified Employee's identity and scanned required documents into Homeland Security Presidential Directive 12 (HSPD-12 database system).
- Followed all company and department policies regarding security and confidentially perform administrative duties.
- Provided PIV card maintenance using Authent X, Credential Management Utility.
- Enhanced security, reduced identity fraud, and protected the personal privacy of those issued government identification cards.
- Verified, candidates and employee’s identification by reviewing their legal documents by applicable regulations.
- Conducted Fingerprint services for applicants to run Federal Bureau of Investigation (FBI) background checks using a live scan digital optical scanner.
- Provided HSPD-12/Badging Office assistance in the review of identification card application to ensure compliance with established guidelines, policies, and procedures.
- Resolved specific problems or issues, exercised discretion.
- Followed all company and department policies regarding security and confidentially perform administrative duties.
- Resolved specific problems or issues, exercised discretion.
- Hours per week: 16
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
07.2007 - 06.2017
- Implement security screening procedures that are central to TSA objectives.
- Ensure safety of the traveling public by preventing any deadly and dangerous objects into the sterile area or onto an aircraft.
- Skilled in clearly interpreting and explaining regulations and procedures. Build customer rapport through professional and courteous communications.
- Resolve simple informal complaints of the traveling public and refer situations that escalate or become unusual to supervisors.
- Trained to take the appropriate steps to provide immediate response to security breaches and emergency situations.
- Performed security screening of persons and property, which includes tasks such as: Pat down searches of passengers, monitoring the Walk-Through Metal Detector screening equipment, Operating the x-ray machines, verifying travel documents, and the utilization of explosive trace detection (ETD) devices, liquid container screening (LCS) materials, and advanced imaging technology (AIT) scanners.
- Controlled entry and exit points.
- Completed hourly Walk-Through Metal Detector audits to ensure the collection of accurate performance metrics.
- Acting Lead Transportation Officer (LTSO), taken on the leadership role to include directing lane assignments, coordinating break, lunch, and rotation schedules, helping open and close lanes, adjust manpower to accommodate the passenger flow in order to ensure effective security screening of passengers and their carry on property.
- This is a federal job
- Hours per week: 40
- Grade: E
Education
Associate's degree - Criminal Justice
Community College of Beaver County
Monaca, PA, United States05-2004
Skills
- Report writing
- Strategic planning
- Information verification
- Emergency response coordination
- Report preparation
- Work coordination
Timeline
Local Hiring Assistant (Collateral Duty)
Transportation Security Administration
10.2019 - 12.2022
Coordination Center Officer
Transportation Security Administration (TSA)
09.2008 - Current
Transportation Security Officer (TSO)
Transportation Security Administration (TSA)
07.2007 - 06.2017
Associate's degree - Criminal Justice
Community College of Beaver County