Julie Black
Marianna,FL
Summary
Responsive and adaptable customer service team member attentive to unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty.
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Orilleys Auto Parts
12.2024 - Current
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Pulling parts for delivery
- Answering phones
- Ordering parts for customers
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Managed customer inquiries and complaints in polite and professional manner.
Electrician
Clayton Homes
01.2022 - Current
- Identified problems with electrical systems and equipment, troubleshooting functions and tracing faults
- Completed work in full compliance with local building codes and NEC standards
- Installed conduit and pulled circuits for electrical equipment
- Followed all safety processes and procedures during electrical work
Mechanic
Waters Service Center
09.2021 - 11.2021
- Fixed problems with customer vehicles while giving them great customer service making sure their needs were met and that they were happy
Telephone Customer Service Representative
A&L Auto Sales
03.2020 - 11.2020
- Assisted in sales, customer service in person and on the telephone
- I also worked online sales and customer service
Line Leader
EP American FootWear
03.2015 - 04.2019
- Enforced proper PPE use and verified availability for line members
- Supervised production process and verified compliance with safety, GMP and company requirements
- Monitored line for defective items and resolved equipment or material-related causes
- Managed workflow productivity through active delegation and performance tracking
- Performed best practice quality checks on line and equipment
- I have also done title work for this company using title tech
- I have over a year experience
Education
Diploma - online classes
coastal Pines Tech
waycross, Georgia05.2023
Skills
- Escalation management
- Call management
- Customer satisfaction
- Account updating
- Customer service
- Positive attitude
- Time management
- Teamwork and collaboration
- Adaptability and flexibility
- Vehicle inspections
- Multitasking and organization
Timeline
Delivery Driver
Orilleys Auto Parts
12.2024 - Current
Electrician
Clayton Homes
01.2022 - Current
Mechanic
Waters Service Center
09.2021 - 11.2021
Telephone Customer Service Representative
A&L Auto Sales
03.2020 - 11.2020
Line Leader
EP American FootWear
03.2015 - 04.2019
Diploma - online classes
coastal Pines Tech
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