Julie Blumhagen
Buda,TX
Summary
Hardworking, loyal, and dependable server trainer driven to motivate, encourage, and lead the team towards guest satisfaction, progress, team bonding, and integrity. Independence and confidence allows for a sacrificial work ethic putting others' needs first. Gifted with the ability to pursue goals in this beautiful balance of serving other's with all efforts while still meeting personal needs in order to efficiently complete the tasks at hand.
Overview
6
6
years of professional experience
Work History
Employee Training Coordinator
Cracker Barrel Restaurant
09.2022 - 10.2022
- Acted ETC
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Compiled training handbook and related course materials.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Worked with central management to identify, plan, align, and address training needs.
- Inserted staff information using I9 program.
Shift Leader
Cracker Barrel Restaurant
06.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Server Trainer
Cracker Barrel Restaurant
06.2018 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes and less turnover.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Provided continuous evaluation and feedback to server employees.
- Utilized effective communication techniques to support server learning and comprehension.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Austin Community College
Austin, TXSkills
- Team Supervision
- Conflict Resolution
- Knowledgeable in Microsoft Word
- Customer service focus
- Task prioritization
- Loyalty
- Staff training and development
- Organizational skills
- Effective communication
- Positive Attitude
- Attention to detail
- Motivational leadership
Volunteer
Serve at local church:
- Teach children to grow in understanding of topics discussed at church.
- Entrusted to open and lock up building ensuring place is safe and clean.
- Member of the greeting team as a result of my joyful spirit and welcoming personality.
Timeline
Employee Training Coordinator
Cracker Barrel Restaurant
09.2022 - 10.2022
Shift Leader
Cracker Barrel Restaurant
06.2021 - Current
Server Trainer
Cracker Barrel Restaurant
06.2018 - Current
High School Diploma -
Austin Community College
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