Tyler Hay
Prescott Valley,AZ
Summary
Dynamic Associate Manager with a proven track record at Cracker Barrel Restaurant, excelling in operations management and customer relations. Enhanced service quality through strategic planning and staff management, achieving significant waste reduction. Skilled in employee scheduling and task delegation, fostering a cohesive team environment to drive profitability and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Associate Manager
Cracker Barrel Restaurant
10.2023 - Current
- Supervised daily operations to ensure compliance with quality and service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for service enhancement and address concerns proactively.
- Coordinated scheduling to maintain adequate staffing levels during peak hours, improving guest experiences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Shift Leader
Cracker Barrel Restaurant
03.2021 - 09.2023
- Supervised daily restaurant operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on service protocols and customer engagement techniques.
- Coordinated communication between kitchen and front-of-house teams to enhance workflow efficiency.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Backup Cook
Cracker Barrel Restaurant
12.2018 - 09.2023
- Prepared ingredients and menu items according to standardized recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure efficient food preparation.
- Supported inventory management by monitoring stock levels and notifying supervisors of shortages or discrepancies.
- Adapted quickly to changing demands, ensuring timely delivery of meals during high-volume periods.
Grill Cook
Cracker Barrel Restaurant
11.2017 - 09.2023
- Followed safety protocols to ensure a safe working environment in the kitchen area.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Prepared and grilled menu items according to established recipes and quality standards.
- Ensured adherence to food safety regulations during food preparation and cooking processes.
Dishwasher
Cracker Barrel Restaurant
02.2017 - 12.2017
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and rinsed soiled dishes, utensils, and cookware for efficient washing.
- Assisted kitchen staff by ensuring timely availability of clean dishes and cooking tools.
- Maintained organized workstations to streamline dishwashing processes and enhance efficiency.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Carpet Cleaner
Advanced Carpet Care
09.2015 - 02.2017
- Operated advanced carpet cleaning machinery to deliver high-quality results.
- Maintained equipment, ensuring optimal performance and longevity of tools.
- Executed stain removal techniques, enhancing overall carpet appearance and durability.
- Mixed water and chemicals in containers to prepare cleaning solutions.
Education
Certificate - Business
Yavapai College
Prescott, AZBachelor - Business
Yavapai College
Prescott, AZAssociate - Management
Yavapai College
Prescott, AZ12.2019
Certificate - Management
Yavapai College
Prescott, AZ05.2019
Certificate - Computer Networking
Yavapai College
Prescott, AZ05.2017
Skills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Store management
- Floor supervision
- Recruiting and interviewing
- Task delegation
- Customer relations
- Employee scheduling
- Scheduling and planning
Timeline
Associate Manager
Cracker Barrel Restaurant
10.2023 - Current
Shift Leader
Cracker Barrel Restaurant
03.2021 - 09.2023
Backup Cook
Cracker Barrel Restaurant
12.2018 - 09.2023
Grill Cook
Cracker Barrel Restaurant
11.2017 - 09.2023
Dishwasher
Cracker Barrel Restaurant
02.2017 - 12.2017
Carpet Cleaner
Advanced Carpet Care
09.2015 - 02.2017
Certificate - Business
Yavapai College
Bachelor - Business
Yavapai College
Associate - Management
Yavapai College
Certificate - Management
Yavapai College
Certificate - Computer Networking
Yavapai College
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