Kiaira Whatley

Cracker Barrel Restaurant

05.2023 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.