Julie Bradbeer

As the Office Manager, my responsibilities leverage my strong organizational skills, clear communication, and the ability to manage multiple priorities while ensuring efficient office operations and excellent customer service. Other essential duties include:

• Deliver exceptional customer service by resolving client inquiries and concerns promptly and professionally.
• Coordinate technician scheduling and service appointments to ensure efficient daily operations.
• Maintain accurate customer records, service history and job documentation.
• Coordinate building permits for HVAC installations with multiple municipalities.
• Schedule and track required inspections with city or county inspectors.
• Process invoices, payments, and service agreements, while ensuring accurate financial records.
• Manage employee time tracking, verify timesheets, and submit payroll information for accurate processing.

As the Branch Manager, my duties included, planning and implementing goals for success of the Branch. I worked with staff to achieve the highest level of efficiency in operation and customer service. Other essential duties included:

• Oversaw daily branch operations, ensuring efficient workflow and strong customer service.
• Supervised, trained, and supported branch staff while maintaining productivity and performance goals.
• Manged customer financial accounts, processed loan applications, and assisted clients with account inquiries and payment arrangements.
• Ensured compliance with company policies and financial regulations.
• Handled cash management, deposits, and financial reporting while maintaining strict accuracy and accountability.
• Built and maintained positive relationships with customers and the local community to support branch growth and retention.