Julie Buffie
Hospitality Managment
Redwood Falls,MN
Summary
Dynamic hospitality professional prepared for leadership roles in the food and beverage industry. Expertise in enhancing operational efficiency and elevating customer satisfaction through strategic planning and effective team collaboration. Recognized for adaptability and a proven track record of delivering results, with strong skills in financial oversight, menu development, and fostering employee engagement. Committed to driving excellence in service and operational performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant Owner
The Falls Cafe'
Redwood Falls, MN
01.2005 - Current
- Managed daily operations, ensuring high service quality and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on best practices in food safety and customer service.
- Analyzed sales trends to inform menu adjustments and pricing strategies, improving profitability.
- Established vendor relationships, negotiating contracts for quality ingredients at competitive prices.
- Implemented cost-control measures, streamlining operations and maximizing efficiency across all departments.
- Led community engagement initiatives, fostering positive relationships with local organizations and enhancing brand reputation.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 19 employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Planned and executed strategies to increase customer loyalty and retention.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Arts - International Relations
University of Minnesota
Minneapolis, MNAssociate of Arts - German Language And Literature
Concordia College
Moorhead, MNSkills
- Microsoft Word
- Quickbooks
- Lightspeed & Micros(POS)
- Homebase Payroll
- Staff management
- Inventory management
- Menu development
- Customer engagement
- Small business operations
- Vendor relations
- Health code compliance
- ServeSafe manager
Certification
- Certified Food Safe Manager- Current
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Restaurant Owner
The Falls Cafe'
01.2005 - Current
Bachelor of Arts - International Relations
University of Minnesota
Associate of Arts - German Language And Literature
Concordia College