Julie Burgess
Summary
Dedicated Customer Service management providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hucks Gas Station
Murray
02.2022 - Current
- Operated cash register efficiently during busy shifts.
- Assisted customers with product inquiries and transactions.
- Managed cash handling and balanced cash drawers daily.
- Managed customer service team to ensure high-quality support at Hucks Gas Station.
- Trained staff on effective communication and problem-solving techniques with customers.
- Developed operational procedures to improve efficiency in daily service activities.
- Resolved customer complaints promptly, fostering a positive experience in-store.
- Monitored inventory levels and coordinated restocking efforts with other departments.
- Conducted regular team meetings to discuss performance and set service goals for employees.
Machine Operator
Pella Windows & Doors
Murray
02.2020 - 09.2020
- Operated machinery to manufacture windows and doors efficiently.
- Monitored equipment performance to ensure smooth production flow.
- Conducted routine inspections of machinery to prevent breakdowns and delays.
- Collaborated with team members to troubleshoot production issues promptly.
- Followed safety protocols to minimize workplace hazards during operations.
- Maintained cleanliness and organization of work area for safety compliance.
Education
Marshall County High School
Draffenville , KySkills
- Customer service
- Service efficiency
- Quality assurance
- Staff training
- Team building
- Relationship management
- Personnel development
- Effective communication
- Problem solving
- Time management
- Relationship building
Timeline
Customer Service Manager
Hucks Gas Station
02.2022 - Current
Machine Operator
Pella Windows & Doors
02.2020 - 09.2020
Marshall County High School