Julie Buzzard
Webb Family Eye Care
Jeffersonville,IN
31
years of professional experience
Dedicated professional with extensive experience in office operations and customer relations. Known for strong organizational skills and the ability to implement process improvements that enhance efficiency and patient experiences.
Work History
Office Manager
11 Years 4 Months- Oversaw daily office operations, ensuring efficiency and smooth workflow across all departments.
- Developed standard operating procedures for administrative tasks, enhancing consistency and accuracy in workflows.
- Managed scheduling for patient appointments, optimizing calendar utilization and reducing wait times.
- Trained and mentored new staff on office protocols and customer service best practices.
- Coordinated communication between healthcare providers and patients, improving satisfaction rates significantly.
- Analyzed office procedures to identify areas for improvement, leading to streamlined operations and reduced costs.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced communication within the office by implementing centralized digital messaging platform.
- Spearheaded community outreach initiatives, improving the company’s local reputation and engagement.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- did all staff schedules
Front Desk Manager
20 Years- Implemented process improvements that enhanced patient flow and reduced wait times.
- Supervised front desk operations to ensure seamless patient check-in and appointment scheduling.
- Trained and mentored staff on customer service best practices and office procedures.
- Developed training materials to support onboarding of new front desk personnel.
- Coordinated communication between patients, doctors, and insurance providers for efficient service delivery.
- Resolved patient inquiries and complaints promptly to maintain high satisfaction levels.
- Analyzed front desk performance metrics to identify areas for operational improvement.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding appointments, contact lens sales, and other questions related to patients' concerns
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records
- Checked patients in out of office, made follow up appointments, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established and upheld high standards, promoting great customer service and assistance to patients
Education
Bachelor of Science - English Liteature
Skills
Office administration
Office operations
Financial management
Data entry
Customer relations
Customer service
Organizational skills
Clear oral/written communication
Timeline
Office Manager
Webb Family Eye Care
04.2015 - CurrentRead More
Front Desk Manager
Polly Hendricks, OD. & Associates
03.1995 - 03.2015Read More
Indiana University Southeast
Bachelor of Science from English Liteature
Read More