Spa Host
Open To Work
Julie Capperauld
Doctor Wilkinsons
Pleasant Hill,CA
32
Years of experience
Dynamic Beauty Advisor with extensive experience at Nordstrom excelling in customer service and sales expertise. Proven track record of implementing promotional strategies that boosted product visibility and drove sales growth. Adept at client relationship building and upselling, ensuring tailored consultations that enhance customer satisfaction and loyalty.
Work History
Spa Host
1 Year 11 Months- Greeted guests, verified appointments, and coordinated seamless check-in for spa services.
- Managed reservation changes, waitlists, and schedule updates using booking systems.
- Communicated service details, pricing, and spa policies to support informed guest decisions.
- Prepared reception area, treatment rooms, and amenities to maintain polished guest experience.
Beauty Advisor
6 Months- Provided exceptional customer service, resolving inquiries and ensuring satisfaction
- Trained new staff on product knowledge and sales techniques, fostering a knowledgeable team environment
- Implemented promotional strategies that increased product visibility and drove sales growth
- Monitored inventory levels, ensuring timely restocking of popular items to meet customer demand
Beauty Advisor
29 Years 5 Months- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Education
Vocational - Business
Skills
Customer service
Organization and multitasking
Cash handling
Team collaboration
Customer engagement
Flexibility and adaptability
Upselling strategies
Sales expertise
Retail experience
Client relationship building
Customer consultation
Brand awareness
Attention to detail
Sales proficiency
Beauty trends
Timeline
Spa Host
Doctor Wilkinsons
2024.05 - 2026.04Read More
Beauty Advisor
Saks Fifth Avenue
2023.11 - 2024.05Read More
Beauty Advisor
Nordstrom
1994.06 - 2023.11Read More
Diablo Valley College
Vocational from Business
Read More