Julie Carlisle

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Processed payments and applied to customer balances.

Sales Associate from December 7th, 2022- September 18th, 2023.

• Roles as a Sales Associate are to greet members at the front desk, sell memberships/class packs, answer phones, check members in for class, assign members stations for class, clean/vacuum the lobby and bathrooms/showers, answer/send emails to members, text members reminders.

• Promoted to Lead Sales Associate mid July of 2023. Lead sales has same responsibilities as sales associates. I was given the role to be left in charge when the studio manager was out of the area or on vacation and I was to report to them and the regional manager when there is a manager not in studio.

• Promoted to Studio Manager on September 19th, 2023 and was let go on December 13th, 2024. Roles as Studio Manager were to be a key holder, sell memberships/class packs, order supplies for the studio, keep track of inventory and revenue sales, put in service tickets in for issues regarding members accounts or for the studio itself, be in contact with maintenance for all kinds including workout equipment, plumbing, HVAC and building management (studio is in a plaza with other businesses), in charge of hiring coaches and front desk associates, made the class schedule for each month, used word and excel to create spreadsheets and wrote out plans for each month for the staff.

• Kept activities spaces organized, clean and tidy.
• Helped residents participate in activities with basic and advanced mobility support.
• Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
• Used one-on-one meetings and small groups to engage residents in facility life.
• Upheld positive quality of life standards for residents of all ability levels.
• Updated facility schedule and related records.
• Organized, led and promoted interest in recreational activities.
• Introduced new arrivals to other participants, explained facility rules and encouraged participation.
• Documented individual progress toward meeting treatment goals.
• Developed events and programs in consideration of needs, abilities and interests of participants.

My role as the receptionist on the weekends ( Saturday and Sunday) I would sit at the desk and check visitors temperatures (still went by covid protocols at the time), answer the phone, made call transfers, made appointments for people to tour the assisted living with the head of the touring, helped residents remember dates to their appointments.

• Cashier from September 5th, 2017- June 8th, 2021. Roles as a cashier were to greet customers as they come through the door, ask them if they need help finding anything in the store, answer the phones, ring at registers, work in the photo department, take in truck, do resets, stock shelves, take out trash at night, clean the bathrooms and break room.
• Promoted to shiftlead June 9th, 2021, and was let go January 12th, 2022. Roles as a shiftlead were to be a key holder to open or close the store, take in any inventory deliveries, scan outs for the month, resets, help out in pharmacy, delt with the safe and counting money from all of the registers in the store, keeping track of cashiers break times, my job was to keep the stockroom clean, I was also one of the head people in charge of the photo department as a cashier and a manager.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in cash register operation, stock procedures and customer services.
• Discounted purchases by scanning and redeeming coupons.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Processed refunds for worn, damaged and broken merchandise.
• Tracked company inventories, moved excess stock and arranged products to improve sales.