Julie Carlson

• Processed customer transactions efficiently using POS systems.
• Handled cash management tasks, ensuring accuracy in register balance.
• Adapted quickly to learning POS system.
• Followed company policies regarding returns and exchanges, maintaining a high level of integrity in all transactions.
• Handled sensitive customer data with discretion while processing credit card payments or personal checks.
• Provided exceptional service by greeting customers promptly upon arrival at the register area and thanking them after each transaction.

• Assisted customers with book recommendations and inquiries.
• Organized and maintained store displays to improve product visibility and customer engagement.
• Created eye-catching displays that showcased popular titles or themes.
• Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
• Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
• Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
• Used in-store system to locate inventory and place special orders for customers.
• Shelved and merchandised new products in visually appealing and organized displays.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Researched and produced high-quality articles.

• Met tight deadlines.
• Collaborated with editors to refine drafts, ensuring consistent tone and style.
• Interviewed individuals by phone and in-person to write news stories.

Pasadena Magazine, Arroyo Monthly, Southern California Life, Mid Valley News, Around Alhambra, The Quarterly Pasadena, North Valley Magazine, Korea Times US, Desert Living Magazine, Paradise Valley News, Old Town Scottsdale News.