Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julie Carranza

Bayshore,NY

Summary

Highly skilled Account Services Coordinator with broad experience in managing client accounts, ensuring customer satisfaction, and maintaining strong relationships. Possess strong problem-solving skills combined with effective communication abilities to resolve issues and deliver results. Previous roles involved coordination of account activities, demonstrating ability to multitask, prioritize tasks and work under pressure. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, production coordinator, customer service, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Production Coordinator

Access Direct
Melville, NY
01.2024 - Current
  • Implemented and oversaw compliance with safety and handling procedures for all shipments.
  • Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
  • Oversaw loading and unloading activities at warehouses and distribution centers.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Maintained accurate records of all incoming and outgoing mail.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Arranged for repairs to restore service and schedules.

Account Services Coordinator

Broadridge – Transfer Agency Workflow Solutions
Edgewood
01.2012 - Current
  • Conducted customer service and account management activities, including responding to inquiries and resolving customer issues.
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Developed proactive strategies for improving customer relations and increasing satisfaction levels.
  • Coordinated with internal departments to ensure timely resolution of customer requests or complaints.
  • Created detailed documentation regarding account services procedures for easy reference by staff members.
  • Analyzed data trends in order to recommend changes that would improve overall efficiency.
  • Identified potential areas of improvement within the department's workflow process.
  • Developed training programs for new employees related to account services operations.

Operations Associate

Pharmapacks
Brentwood
09.2021 - 03.2022
  • Perform day-to-day operations in the department including; preparing cases, using a wrist mount scanner to print selected orders, packaging customer orders and placing items in a designated carton using the warehouse packaging procedures
  • Occasionally removing and repacking unfinished orders
  • Conducting periodic checks on output efficiency
  • Removes boxes/containers from conveyor and places order on the table
  • Receives incoming products, opens boxes, and other containers to inspect all incoming products, verifying all items are received and is in good condition
  • Gather all products to verify the barcodes on the products are correct
  • Move products and physically demanding material by hand
  • Process materials using warehouse inventory software and scanners, print order invoices
  • Verifies that orders are in good condition for shipment
  • After the order is checked for accuracy, packs items into appropriate-sized cartons
  • Following the proper packaging procedures, place completed carton on a takeaway conveyor
  • Coordinating with warehouse departments on a daily basis and prioritizing prime orders
  • Follow quality standards and comply with procedures, rules, and regulations.

Education

GED -

Central Islip Senior High School
Central Islip, NY
01.2012

Skills

  • Cross-functional coordination
  • Strong interpersonal skills
  • Employee Supervision
  • Staff Management
  • Report Preparation
  • Database Administration
  • Financial Reporting
  • Data Entry
  • New Hire Orientation
  • Phone and Email Etiquette
  • Enforce policies
  • Staff Development and Training
  • Problem-solving abilities
  • Workflow Coordination
  • Risk Assessment
  • Staff Development
  • Time management abilities
  • Team Collaboration
  • Quality Assurance
  • Quality Control
  • Office Management
  • Write reports
  • Train employees
  • Business Correspondence
  • Professional Demeanor
  • Administration and Operations
  • Business Administration
  • Program Development
  • Support Services
  • Schedule Coordination
  • Multitasking and Organization
  • Communication Skills
  • Report Writing
  • Complaint resolution
  • Inbound and Outbound Calling
  • Account updating
  • Microsoft Office expertise
  • Data collection and reporting
  • Administrative Support
  • Excel expertise
  • Verifying data accuracy
  • Error Correction
  • Staff Assistance
  • Word Processing
  • Software troubleshooting
  • Spreadsheet Management
  • Research and analysis

Languages

Spanish
Professional

Timeline

Production Coordinator

Access Direct
01.2024 - Current

Operations Associate

Pharmapacks
09.2021 - 03.2022

Account Services Coordinator

Broadridge – Transfer Agency Workflow Solutions
01.2012 - Current

GED -

Central Islip Senior High School
Julie Carranza